Avaya AEP Consultant with Cisco UCCE
Hope You are doing great!!!
Please find the below requirement.
ROLE : Avaya AEP Consultant with Nuance & Cisco UCCE
JOB DESCRIPTION :
* Knowledge and Experience in Contact Center software upgrades for products Mainly with Avaya AEP and othertechnology like Nuance and Cisco UCCE.
* Knowledge and Experience in Call Quality Recording/Monitoring and Outbound Dialer application, AEP deployments and management, Monitoring and Reporting modules
* Extensive Technical and administrative knowledge in Avaya products Specifically Avaya Orchestration Designer
* Participate in installation/deployment effort with the vendor and document technical details (HLD, DDD, BRD and PAR documents)
* Experience in technical documentation including and not limited to document IVR UI designs, Call flow, technical detail design
* Experience in integrating Avaya AEP with Nuance Speech and Cisco Call routing platforms
* Build and document Test Plan, Test Cases against requirements.
* Documentation - Functional Specifications and Technical References.
* Extensive experience in Java design, development and deployment methodology
* Experience in automated deployment tools and mechanisms
* Effectively present technical information clearly and concisely