Avaya Aspect Dialer

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POST DATE 9/8/2016
END DATE 10/8/2016

IDC Technologies Inc Dallas, TX

Company
IDC Technologies Inc
Job Classification
Full Time
Company Ref #
29679894
AJE Ref #
576121208
Location
Dallas, TX
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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In this role, the selected candidate will lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents). Title: Avaya Aspect Dialer Location: Dallas, TXKnowledge/ExperienceExperience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting.Extensive Technical and administrative knowledge in Aspect products specifically ACD,ALM, UIP, AQM and CallMinerKnowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and CiscoPractical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border ControllersKey ResponsibilitiesLead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)Build and document Test Plan, Test Cases against requirements.Good presentations skills, to support Client Manager for preparation of presentation deck.Excellent communications skills written and verbalProblem solving techniquesEffectively present technical information clearly and conciselyDocumentation Functional Specifications and Technical References.