Avaya Consultant 9/8/2016

SysMind LLC San Francisco, CA

Company
SysMind LLC
Job Classification
Full Time
Company Ref #
29678949
AJE Ref #
576121093
Location
San Francisco, CA
Job Type
Regular

JOB DESCRIPTION

APPLY
TITLE: AVAYA CONSULTANT

LOCATION: SAN FRANCISCO, CA

JOB DESCRIPTION - TELECOM

Key Job elements:

* Has good understating of IP telephony and VOIP terminologies/technologies like H.323, H.248, SIP, SBC's, T1 and E1 concepts.

* Knowledge of WAN, Routing, Switching, IPV4 and IPVG and IP services.

* Experience on Multi-Vendor OEM for Voice, Video & Call Center application integration.

* Monitor and ensure availability of Contact Center and Enterprise Telephony applications.

* Provide inputs for capacity management.

* Has good understanding of ITIL process and perform Incident, Problem and Change management.

* Perform Root Cause Analysis and perform procedures to eliminate the cause.

* Maintain and contribute to troubleshooting knowledgebase

* Perform trend analysis

* Add/Remove, test and deploy changes to features supported in the Contact Center and Telephony applications.

* Co-ordinate with OEM vendor to upgrade and patch the listed contact center applications

* Continuously review/Update operational documentation for Contact Center.

* Perform proactive monitoring, upgrade and patch management.

* Assist implementation team for new configurations and projects by providing inputs from steady state perspective.

* Identify appropriate support tool and recommend during implementation

* Identify components for proactive monitoring and preventive maintenance with health check periodically and also document the process/steps

PRODUCT KNOWLEDGE:

* Avaya Communication Manger Core (ACM) and Gateway

* Avaya Modular Messaging (MM)

* Avaya One-X Portal

* Avaya Session Manager (ASM)

* Avaya System Manager (SMGR) and System Platform (SP)

* Avaya Application Enablement Services (AES)

* Avaya Interactive Voice Response (IVR) , Voice Portal (VP) and Enterprise Portal (AEP)

* Avaya Call Management System (CMS)

* Nice voice logger

* Avaya Aura Contact Center (AACC)

* SIP trunking and Session border controllers (ACME / Avaya SBCE / Cisco CUBE).

Other skills:

Excellent Technical leadership skills.

Strong oral and written communication skills with the ability to communicate at both a technical and business level

Excellent time management skills

Strong PC skills eg. MS Visio, Power Point, word, excel

Educational Qualifications

Required: BE In Computer Science, Electronics and Telecommunications or Information Technology

Preferred certification: ACSS or ACE