BILINGUAL SPANISH Computer Technical Support Representative Help Desk Agent

Job Description Job Title:BILINGUAL SPANISH Computer Technical Support Representative Help Desk Agent Job ID:254672 Location: US New York Rochester Full/Part Time: Full Time Regular/Temporary:Regular Day to Day Work ***Please note this position opportunity is within UNISYS TECHNICAL SERVICES, LLC (a subsidiary of Unisys Corporation), not Unisys Corporation.*** UNISYS TECHNICAL SERVICES has a state of the art call center in Rochester, NY. We are hiring permanent BILINGUAL SPANISH employees for entry level helpdesk. Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble shooting ability, top shelf problem solving skills, and your excellent customer service attitude. Responsible for providing the first line of post sales telephone technical support of hardware, systems, sub systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization. Technical Behavioral Skills **MUST BE BILINGUAL IN SPANISH (full proficiency)** High School Diploma or GED required. Previous computer technical support experience preferred. A+, MCP, Dell or other industry identified certifications are preferred. Successful candidates will possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus. The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills. An extensive background check is required for this position. Other Information There are currently Part Time (20 hours/week) and Full Time postions available. All positions will be based in Rochester, NY.