2484BR Part Time Customer Consultant - Inbound

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POST DATE 9/16/2016
END DATE 10/14/2016

WEC Energy Group Pewaukee, WI

Company
WEC Energy Group
Job Classification
Full Time
Company Ref #
2484BR_AP_MIL
AJE Ref #
576192134
Location
Pewaukee, WI
Job Type
Regular

JOB DESCRIPTION

APPLY
Posting Date



09-14-2016



Requisition Number



2484BR



Job Title



Part Time Customer Consultant - Inbound



Business Unit



Customer Service



Company



We Energies



No. of Positions



20



External Job Duties



This job ad is anticipating the need to fill permanent part time positions in our Pewaukee Customer Care Center. The actual number of openings will be determined after internal processing has been completed. Is Customer Service your passion? If so, consider joining our care center team as a Customer Consultant. Successful candidates will be responsible for ensuring customer satisfaction through exceptional service from residential, farm, and business customers. Includes identifying needs and providing energy-related solutions to meet those needs, negotiating and establishing delivery dates as well as handling various gas/electric emergencies and general outage management. Additional tasks include: Handle bill inquiries, on/off service calls and outage reports. Gather and enter customer information for customer database. Listen to customer and cross-sell products and services such as budget billing as well as discuss energy conservation measures to resolve high bill complaints. Handle calls from any customer group as staffing needs dictate. Successful candidates will be a member of a team, but work is performed independently.



Education/Experience Requirements



At We Energies, our employees are committed to delivering excellent customer satisfaction in everything we do...the first time...every time. We are looking for motivated, customer-driven employees. Previous customer contact or call center experience preferred. Computer experience is required.



Requirement Notes



*The start date will be November 29, 2016. *Applicants must be able to work anytime between 6 a.m and midnight - 7 days/week. Overtime to meet call volumes or emergency call-outs.



Posting Removal Date



09-24-2016







Equal Opportunity/Affirmative Action employer. All qualified applicants will



receive consideration for employment without regard to race, color, religion, sex, sexual



orientation, gender identity, national origin, disability, or protected veteran status.



Visit our Careers website at www.wecenergygroup.com/careers to apply.