This company is committed to hiring Veterans

BU Air Freight Agent

This job is no longer active. View similar jobs.

POST DATE 8/12/2016
END DATE 10/13/2016

Panalpina, Inc. Seattle, WA

Company
Panalpina, Inc.
Job Classification
Full Time
Company Ref #
128814
AJE Ref #
575861097
Location
Seattle, WA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
RESPONSIBILITIES:

* Receive and validate customer order
* Issue shipment handling instructions to Document Processing staff
* Reserve HAWB number
* Arrange for pick-up/transfer of cargo
* Answer all customer inquires in accordance with the Customer Service Policy standards
* Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit
* Handle and manage all customer contact at file level regarding exceptions
* Serve as a liasion between Document Processing and customer regarding all shipment details
* Provide accurate job costing forecast
* Assist Sales in compiling quotes by providing rates, tariffs, etc.
* Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
* Other duties as requested

QUALIFICATIONS:
* Minimum 2 years in forwarding customer service
* Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Air Export)
* Proficient in MS Office applications

SKILLS:
* Excellent communication skills
* Team player
* Strong interpersonal skills to effectively interact with Internal and External Customers
* Good judgment skills and ability to make decisions

LANGUAGES:
* English

Panalpina is an Equal Opportunity/Affirmative Action Employer