BUSSER/SERVER ASSISTANT

This job is no longer active. View similar jobs.

POST DATE 9/14/2016
END DATE 10/14/2016

INNSIDE NEW YORK New York, NY

Company
INNSIDE NEW YORK
Job Classification
Full Time
Company Ref #
hc.268792
AJE Ref #
576174875
Location
New York, NY
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Following the success of this contemporary brand across Europe, INNSIDE New York Nomad is the first in the United States. With this flagship hotel, we are extending our professional, efficient and flexible service to both stylish business travelers and our leisure guests. Centrally located on West 27th street, INNSIDE New York NoMad has 313 stylish and contemporary rooms, including 8 suites and 3 unique Terrace Suites featuring breathtaking views of the Empire State building. IMPERO CAFFÉ BY SCOTT CONANT The famed celebrity chef Scott Conant returns to New York city with Impero Caffé. A nod to both his hometown and the cuisine of the Roman Empire, Impero Caffé is a quaint, cozy neighborhood spot as well as a destination restaurant. The product driven menu will serve elevated bistro food that focuses on Italys commodities with great pastas, Italian grains and seafood. Dishes are visually striking with clean, bright flavors that are elegant yet approachable. NOW HIRING FULL TIME BUSSERS / SERVER'S ASSISTANTS Scope of Position The Server's Assistant/Busser reports to the Restaurant Management team, and will work as an integral part of the service team, dedicated to providing guests with the most impeccable, accurate, and courteous service possible and exceeding guest expectations by paying attention to guests' needs at all times. In addition to being part of an entire IMPERO CAFFÈ team dedicated to being the penultimate example of greatness in products and services on the property, the Server's Assistant/Busser is responsible for gracious customer service in order to help IMPERO CAFFÈ exceed customer satisfaction standards. Additional Skills and ability to: Ability to communicate in the English language (Second language is a plus); must be a team player. Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery, ability to work flexible schedules including holidays and weekends; able to perform multiple tasks. Physical Requirements: Must be able to work in a fast paced environment, must be physically fit in order to lift, pull and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift. Competencies The individual will be evaluated on service goals and adherence to the above standards, as well as the following Competencies. Relating to the Guest Courtesy in an authentic manner Creating Opportunities out of Challenges Contributing knowledge and making appropriate suggestions to enhance the guest experience Professionalism and Employee Presence Product Knowledge Understanding of Service Components Needed In-depth knowledge of all menus Referrals to others for expert advice Business Components Adhering to processes and procedures for brand and culture consistency Working well as part of a team Knowledge of inventory and cost-control procedures Understanding of Escalation and reporting procedures Brand Knowledge An understanding of the brand and brand vision as it affects service and employee behavior Familiarity with brand information, including The names and titles of key stakeholders An overview of brand history and general biographical information of key stakeholders The names and locations of other brand outlets Brand products, such as books, merchandise, etc. Methods and means of referring guests to other brand outlets Expertise in brand policies regarding serving VIP guests Knowledge of and adherence to brand policies regarding press, rumors, and sharing of confidential and/or sensitive information