Job Summary Set up assigned tables, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications and group requirements, courteously and efficiently. Take beverage orders and collect payments where specified. Maintain cleanliness and condition of the work areas and equipment. Essential Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Have proper communication on at all times with Kitchen and Banquet Captains. At start of shift pick up Radio from Banquet Office Monitor and maintain cleanliness, sanitation and organization of assigned work areas. If it is a Food or Beverage Delivery Day then all product needs to be put in proper areas. Follow FIFO process, First In/First Out by Expiration Date. Count All Dirty and Clean Napkins. Ensure the Banquet equipment room is organized. Maintain cleanliness and working order for all Banquet equipment. Risers, chafers, soupterines, etc Be responsible for the cleanliness of the immediate work area as well as the general property Subscribe to proper grooming, dress and uniform standards as set forth by Company policy Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook Other Duties All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings. Regular attendance in conformance with hotels standards is essential to the successful performance of this position. Comply with hotel grooming standards for both uniformed and non-uniformed associates. Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. Perform all other duties as directed by management that are consistent with the policies and procedures the hotel. Working Conditions & Physical Requirements Physical Effort: Significant portions of day require prolonged standing and moving, lifting or transporting materials up to 25 lbs such as trays, tools, boxes, etc. Ability to visually review documents and computer screen throughout day. Physical Environment: Ability to walk or stand for extended periods of time during course of shift. Manual Skills Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations. Work Schedule: Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel. Safety: Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.