Banquet Captain

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POST DATE 9/15/2016
END DATE 10/14/2016

Pinnacle Entertainment, Inc. Florence, IN

Florence, IN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Be the Best You Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 15 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada and Ohio - and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas. At PNK, we are guided by our team member promise - Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships. Property Details Belterra(R) is a classic but revolutionary casino resort situated on the scenic Ohio River near the Markland Dam in Switzerland County, Indiana. Belterra offers a first class gaming and resort experience featuring 38,000 square feet of gaming space, outstanding guest rooms and suites, seven delicious food venues, a shopping pavilion, full-service spa and salon, a 1,500-seat entertainment showroom, an 18-hole Tom Fazio designed golf course and more than 50,000 square feet of meeting and conference space. Belterra Casino Resort 777 Belterra Drive Florence, Indiana 47020-9402 1.888.BELTERRA (235.8377) Overview The Banquet Captain position is responsible for providing superior service to both the internal and external customer. The position is also responsible for supervising the service and coordinating the staff for all banquets, meetings and convention center functions involving food and/or convention space, ensuring timely, courteous service according to clients needs. This position is responsible for the prompt meeting and seating of guests and overseeing their service needs. Responsibilities Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Ensures guests are directed to tables which are set and ready and where food service can be provided in an orderly manner. Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure customer service standards are met. Works with Sous Chef and kitchen staff to ensure proper food preparation and timing, and that all last-minute changes are taken care of in order to ensure highest levels of customer satisfaction. Opens and closes work area at scheduled times, ensuring full preparation for operation/function, as well as ensuring cleanliness and security of company assets. Coordinates wait staff and bus person activities; coordinates room setup with stewards and oversees placement of buffets, risers, head tables, etc.