Banquet Manager

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POST DATE 9/11/2016
END DATE 10/11/2016

DoubleTree by Hilton Hotel Tulsa - Warren Place Tulsa, OK

Tulsa, OK
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


This is a really fun position where each day is different--business meetings, weddings, awards receptions, and sports training can all happen in one week! The Banquet Manager is a fast-paced, on the go position that primarily manages all of the special events booked at the hotelincluding organizing banquet events, quality guest service, beverage control procedures and liquor law compliance. Essential Functions: Guest Satisfaction - Manage banquet services. Manage staff schedules to ensure adequate coverage while managing the department budget. Train and motivate associates to have positive and effective guest relations skills. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Human Resources Hire, train, coach, counsel, resolve conflicts, discipline and terminate staff as appropriate through fair treatment and in compliance with company policies and procedures. Sales/Profitability - Contribute to and recommend budget, capital expenditures, inventory controls, asset protection, sales and business plans and short/long term planning. Manage within approved plans and objectives. If necessary, develop action steps to correct any expense problems. In conjunction with Sales, sell and upsell hotel services to meet/exceed sales and financial objectives. Manage and organize banquet event orders including staff, room/station assignments, decor, equipment and supplies. Schedule and deliver quality service with accurate guest charges. Life Safety/Risk Management - AHotel life safety including beverage control procedures and liquor law compliance. Ensure staff is proficient in and compliant with sanitary, safety, security and emergency procedures. Asset Management - Walk the operations daily to identify issues and to speak with and listen to associates. Ensure associates are properly trained in cash handling procedures and credit card transactions. Manage china, glassware, silverware and linen inventories as appropriate. Leadership - Effectively and efficiently manage the staff, day-to-day operations and services. Be a coach with a positive attitude on a daily basis. Implement, manage and comply with Company policies, practices and programs. Ensure compliance with brand standards and local, state and national regulations. Ensures optimal levels of quality service and hospitality are provided to guests. Maintain effective and useful business relationships with preferred hotel vendors, as appropriate. Communication - Maintain a consistent professional and positive attitude when communicating with guests and associates. Maintain effective two-way communications that crosses departmental lines. Approach all encounters and actions with guests and associates in a friendly, service oriented manner. Conduct regular meetings with staff to provide organizational information and educate associates on changes and activities. Administration - Complete all required and requested reporting in a timely and accurate manner. Education and Experience: High School education plus schooling in Culinary Arts, Hotel and Restaurant Management or related manager. Three or more years of related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred. Must have liquor license and food handler's card. Skills and Abilities: Possess knowledge of food & beverage/restaurant service, hospitality, business and basic accounting principles and practices. Possess organizational skills that result in accurate, timely and thorough work. Ability to effectively and efficiently manage daily operations and resolve operational problems. Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance. Ability to compile facts and figures and analyze information which involves data manipulation or interpretation to arrive at logical conclusions. Ability to anticipate and identify issues and exercise initiative to investigate, interpret and reach logical conclusions and make sound business decisions. Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality. Display consistent and professional leadership while simultaneously handling competing and changing priorities and projects. Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within jurisdiction. Working Conditions & Physical Effort: Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling and lifting up to 50 pounds. The job requires close vision with or without corrective lenses.