Banquet Server (OnCall)

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each others abilities at all times.

OUR SERVICE STANDARDS:

Greet All Guests
Use the Guests Name
Thank our Guests
Take Pride in your Appearance
Have Pride in your Surroundings
Maintain a Service Posture
Be Knowledgeable about the resort
Own the Situation
Use Proper Phone Etiquette
Anticipate Guests Needs
Escort the Guest

SUMMARY: The Banquet Server is responsible for service of all banquets and banquet related food and beverage operations. She must follow the required procedures for handling, cleaning, disposing of food and beverages. The Banquet Server will assist in maintaining the AAA Four Diamond Standards.

The Banquet Server will always conduct himherself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.

The Banquet Server shall strive to provide exceptional service to both internal and external guests at all times. She will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:
Maintains a commitment to customer service and guest satisfaction
Performs all guest contact activities such as serving food and beverage, responding to guest s inquiries in cordial, efficient and professional manner
Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
Delivers food and beverage items to guests
Offers product knowledge of food and beverage to guests
Provides general resort information for guests
Offers warm and sincere welcomefarewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the banquets team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Follows Banquet Event Orders with strong attention to detail
Attends appropriate resort, division and department meetings
Resolves guest issues promptly and with great care and effectiveness
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).

Communicate effectively with kitchen staff when food ordering expressing any special needs.
Be familiar with all property amenities and other restaurant menus and hours of operation.
Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance o