Bartender Part Time Hilton Savannah DeSoto

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POST DATE 9/19/2016
END DATE 10/16/2016

Hilton Savannah DeSoto Savannah, GA

Company
Hilton Savannah DeSoto
Job Classification
Part Time
Company Ref #
hc.456AB2B7382DC5D0
AJE Ref #
576215601
Location
Savannah, GA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Job Description As a Bartender, you will be responsible for greeting customers, taking drink/food orders, mixing ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks, as well as serving beer and other beverages, and completing transactions. You will be expected to help guests in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist and approach all guests in a sincere, courteous and service-oriented manner, and whenever possible, goes the extra mile to ensure total guest satisfaction. Learn guest's name and uses them to address them. Remember regular guest's favorite drinks. Perform cashier duties following both Chesapeake and Hilton standards, while ensuring quality service and guest satisfaction. Thoroughly and correctly set up the bar prior to opening; makes sure bar is clean before and at the end of shift according to operational policies and standards to ensure guest comfort and satisfaction. Completes necessary side-work as per schedule, this includes stocking and organizing all liquor, juices, glassware, paper, wines, cut fruit, etc. Knowledgeable about all menu items and beverages served, their garnish, contents and preparation methods. Can answer guest's questions regarding such with confidence and accuracy. Utilize suggestive selling techniques to increase check averages. Must complete and maintain up-to-date alcohol serving class, such as TIPS or other state approved classes. Adhere to all local and national liquor laws. Check guest order prior to serving to ensure that appearance, temperature and portions are correct. Assist in maintaining beverage cost by reducing unnecessary waste. To take and know inventory at all times and requisition daily supplies as needed to ensure efficient operations. Take order accurately and follow proper cashiering functions by completing/closing guest checks and submitting information into POS system. Follow prescribed procedures in serving liquor. Be knowledgeable about the computer system to handle all guest transactions. Bus all tables per standards and prepares for future customers. Attend meetings/training as required by management. Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards. Performs any other duties as requested by supervisor. Respond to guest requests in a timely, friendly and efficient manner SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Experience using Microsoft Office and general computer operations required. Prior experience with MICROS preferred. Must be able to multi-task and display ability to recognize that the guests' interests and needs are always primary. Physical Demands Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously Must have the ability to bend, squat and frequently lift 25 lbs. and occasionally lift up to 50 lbs. Must be able to stand and walk for an extended period of time or for an entire shift Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and coworkers. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Experience Prior experience recommended Licenses or Certificates High school diploma or equivalent required. Bar Card Required Grooming All employees must maintain a neat, clean and well-groomed appearance per Chesapeake Hospitality Standards. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. (ref. 12081)