BellValet Attendant (oncall)

Employees who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

OUR MISSION: Create memorable experiences for each and every one of our guests and, along the way, each other. We are a team that respects each other; a team that appreciates each of our strengths and weaknesses; and a team that works together to hold each other up during tough times and build on each others abilities at all times.

OUR SERVICE STANDARDS:

Greet All Guests
Use the Guests Name
Thank our Guests
Take Pride in your Appearance
Have Pride in your Surroundings
Maintain a Service Posture
Be Knowledgeable about the resort
Own the Situation
Use Proper Phone Etiquette
Anticipate Guests Needs
Escort the Guest

SUMMARY: The BellValet Attendant is responsible for creating and enhancing the ArrivalDeparture experience of the Four-Diamond Boardwalk Inn and the Four-Diamond Village at Wild Dunes to our guests. This means establishing an excellent level of service and attitude equivalent or better than AAA Four-diamond service levels, exceeding guest satisfaction at all levels and performing job requirements to Wild Dunes Resorts standards. The primary responsibilities beyond service levels include but are not limited to assisting guests with their luggage, assisting as a valet or transportation driver, and providing the front desk with any additional assistance.

The BellValet Attendant will always conduct himherself in manner which supports the guiding principles of Destination Hotels & Resorts:

Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.

The BellValet Attendant shall strive to provide exceptional service to both internal and external guests at all times. She will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

ESSENTIAL JOB FUNCTIONS:
Warmly greet all incoming guests
Opens doors for incoming guests
Assists guests with their luggage
Provides transportation for guests around the resort
Performs special deliveries or errands for guests
Responsible for occasional room deliveries
Provides general resort information to guests
Provides an exceptional guest experience during transportation
Maintains a safe environment for guests
Offers warm and sincere welcomefarewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest.
Maintain the cleanliness of work station
Provides room orientations upon check in
Supporting the Front Desk or Concierge, answering phones, assisting guests with questions
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Attend all monthly and resort required meetings
Communicates all pertinent information to the Resort Services Manager or the MOD
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:
High school diploma or equivalent.