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POST DATE 9/18/2016
END DATE 10/18/2016

Eden Roc Miami Beach Miami Beach, FL

Miami Beach, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Summary To ensure there is clear communication between Valet, Bell Stand and Front Desk so that there is a seamless arrival experience. Bellmen are essential to the Arrival Experience. Transport guest luggage to/from guest rooms. Escort guest to rooms and inform guest of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. Store Luggage Essential Functions Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain and improve the quality of the guest experience at all times Continue to help build and maintain a first-rate Guest Services team Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended Maintain complete knowledge of and comply with all departmental policies/service procedures/standards Ensure that the Bell Desk is attended at all times; that all posting positions are maintained. Communicate anticipated business demands daily with each employee (arrivals/departures, group functions, etc). Protect property Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette. Document guest calls/requests for Bell Person assistance Maintain security and accurate record of all guest room keys issued to Bell/Door Staff. Monitor and ensure that Bell/Door Staff perform their job functions to the hotel's expected level of service Assist Door Staff whenever necessary in performing all job functions. Conduct the formal training program on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff. Accommodate all guest requests in an accurate and efficient manner Anticipate guests need, respond promptly and acknowledge all guest Coordinate group luggage requirements Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas Ensure that all pertinent information is documented in the log book daily Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquires accurately Transport luggage from time of arrival to departure to include room moves Correctly tag, store and retrieve luggage from holding room. Explain to guest Fire Exists and Safety Procedures Show guest how to access the room with the key card Offer packing and unpacking services, explain laundry service Remain in assigned post position, maintaining correct stance Other Duties/Responsibilities Support the Bell Captain and Guest Services Manager Foster and grow working relationships with other departments Assist Front Office Team Maintain and improve the quality of all public areas