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Bellperson

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POST DATE 9/13/2016
END DATE 10/13/2016

Doubletree by Hilton Burlingame, CA

Company
Doubletree by Hilton
Job Classification
Full Time
Company Ref #
hc.2762EF701895C2EC
AJE Ref #
576164815
Location
Burlingame, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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A Bellperson with Doubletree by Hilton is responsible for transferring and storing luggage and responding to guest requests in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? DoubleTree by Hilton understands that doing the little things well means everything. It all starts with a warm chocolate chip cookie welcome. And yet, the experience is far from cookie-cutter. The hotels are interesting, unique properties in great locations and serve as the antidote to impersonal vacations, meetings and events. Our guests stay with us because they know theyÆll enjoy an experience they truly value at a competitive price. At DoubleTree by Hilton, we provide the simple acts of care and thoughtfulness that make the traveler feel human again. Our hotels mark the end of travelÆs challenges and the beginning of a restful stay. DoubleTree by Hilton is one of Hilton WorldwideÆs ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the little things and enjoy creating exceptional experiences, you may be just the person we are looking for to work as a Team Member with DoubleTree by Hilton. What will I be doing? As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotelÆs continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet and escort arriving and departing guests to and from their accommodations * Retrieve and transport guest luggage * Inspect guest rooms and acquaint guests with these rooms and their features * Respond to guest inquiries and requests in a timely, friendly and efficient manner * Organize and store luggage, as needed, according to guidelines * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments * Ensure messages and faxes are regularly delivered throughout the day * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed * Assist in the maintenance, appearance and functionality of equipment Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.