Bellperson / Shuttle Driver 9/17/2016

Providence Marriott Downtown Providence, RI

Company
Providence Marriott Downtown
Job Classification
Full Time
Company Ref #
hc.269346
AJE Ref #
576209027
Location
Providence, RI
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Position Summary: Serving guests while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures. To provide guest services during check-in/out and effectively promote hotel amenities and themes while delivering high levels of customer service. Essential Functions: Attendance as scheduled is required. Greet guests as soon or before entering the lobby with a sincere smile and welcome. Bellperson opens doors for guests (car, front door, room door). Bell person Offers name, ask guest name and refers to guest by surname for personalizing service. Delivers bags to rooms within 10 minutes of checkin. At checkout, bags picked up within 5 minutes of guest request. Bellstand phone answered in 3 rings or less. Bell carts in clean and good condition Can actively promote our theme message. Knowledgeable about hotel facilities. Direct guest attention to food & beverage outlets, any promotional specials and other hotel amenities such as the pool, Bluefin grille etc. Bellperson should be knowledge able about local restaurants and attractions Bellperson points out, in room literature and guest services information. Uniforms neat and name tag worn Any guest needs or request taken care of at time of request and not passed on. Accurately logs guest and employee laundry in/out and assist with deliveries. Accurately logs guest, associate packages and assist with drop off and pick up. Coordinates cab transportation and airport limo service. Operates hotel shuttle as policies of the hotel require Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs.