Bellperson - 3rd Shift

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POST DATE 8/19/2016
END DATE 10/19/2016

Omni Hotels & Resorts Asheville, NC

Company
Omni Hotels & Resorts
Job Classification
Full Time
Company Ref #
2016-10435
AJE Ref #
575928114
Location
Asheville, NC
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB DESCRIPTION:

The Bellperson provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

RESPONSIBILITIES:

* Use friendly and appropriate expressions when engaging guests

* Be fully acquainted with the different points of interest

* Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

* Ensure that the public areas, bell closet are maintained, clean and tidy

* Follow-up with guest complaints to ensure that any problems are resolved

* Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

* Utilize bell carts effectively and with caution

* Ensure the floor is covered 100% of the time, including the Front Desk

* Direct guests to the Front Desk or meeting rooms

* Assist, retrieve and load luggage for guests

* Notify the Front Desk and Guest Services of VIP arrivals whenever possible

* Engage in conversation with as many guests as possible

* Attend all designated staff meetings and training sessions

* Complete all tasks assigned by manager

* Aid guests in locating other areas of the hotel (walk them to destination if possible)

* Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

QUALIFICATIONS:

* Excellent customer service skills

* Must have strong communication, presentation, training and organizational skills

* Maintain a professional business appearance, attitude and performance

* Must be able to work a flexible schedule including weekends and holidays

* Candidates must be able to speak fluent English

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: