Benefits Administrator 8/16/2016

Allegis Global Solutions North Charleston, SC

Company
Allegis Global Solutions
Job Classification
Full Time
Company Ref #
28796394
AJE Ref #
575899300
Location
North Charleston, SC
Job Type
Regular

JOB DESCRIPTION

APPLY
BENEFIT ADMINISTRATOR (NORTH CHARLESTON CAMPUS):

* First pass resolution of telephone inquiries that may be technical or non-technical in nature, regarding company products and general benefits information
* Respond to phone requests from end-users who are utilizing our online benefits enrollment application as it relates to benefit plan details, functionality, navigation and general use of software applications
* Provide an accurate timeframe for issue resolution if not able to resolve initially
* Accurately create and document each customer interaction within our case tracking system (Salesforce)
* Contribute to a team effort by accomplishing results as needed
* Demonstrate and provide exemplary customer-service in all interactions
* Other duties as assigned

QUALIFICATIONS:

* Bachelor's Degree or Associate's Degree or 90 credit hours (equivalent to 3 years of college)
* Strong customer service experience _(can come from a variety of industries, not just call centers. i.e. food and beverage, retail, etc.)_
* Candidates must value working as part of a team and providing ongoing anticipatory service
* Candidates must be able to manage and prioritize multiple clients' needs simultaneously
* Strong problem solving and follow-up skills
* Able to thrive in a fast paced and innovative work environment