Benefits Specialist I
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POST DATE 8/30/2016
END DATE 10/18/2016
Saint Petersburg, FL
JOB DESCRIPTIONThis Benefits Specialist I Position Features:
Candidates will need to be flexible to work between 8am to 8pm Monday through Friday. Flexible hours are a plus and weekend help is also needed.
Provides support to clients and their employees and internal partners. Responsible for setup and ongoing processing maintenance and support of client accounts. Provide excellent customer service to clients employees and field partners via calls faxes and emails. Contact current clients/ employees via outbound call/ email campaign as needed. Processes benefit enrollments for PEO product offerings for clients to ensure timely processing. Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses. Documents information in CRM to track issues. Researches and resolves monthly audits to correct billing inaccuracies. Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits on line to ensure optimal client retention.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
High School diploma required
A minimum of 2 years of customer service experience
Basic understanding of HRIS Payroll and Windows are preferred.