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Bilingual Call Center Representative

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POST DATE 8/12/2016
END DATE 10/12/2016

1st Choice, LLC Baltimore, MD

Baltimore, MD
AJE Ref #
Job Classification
Full Time
Job Type


1st Choice has 4 openings for Bilingual Call Center Representatives for our client in Baltimore, MD.

TITLE: Call Center Representative


POSITION REPORTS TO: Call Center Manager

HOURS: 10:30am- 7:00pm

Call Center experience required.


Responds to and manages HelpLine calls, provides responses to questions, and refers callers in the event of problems or concerns.
Assist clients in choosing a managed care plan.
Maintains updated knowledge of the Maryland Enrollment Broker Services Project and the Maryland Medicaid Program.
Maintains updated knowledge of managed care plans that are available to clients.
Performs data entry as required and accurately.
Reports any issues, concerns, and/or problems to the Team Leader of Call Center Manager.
Assists clients in enrolling/dis-enrolling in managed care plans.
Provide information to customers in a courteous, polite and professional manner.
Initiate follow-up calls to customers.
Maintain confidentiality and security of information.
Must be able to take direction from appointed Mentor/SME for training purposes or when immediate supervisor is not available.
Operate multi-line phone system, answer incoming telephone calls and perform other clerical duties proficiently and professionally.
Respond to needs, questions and concerns of internal and external customers.
Comply with current and updated policy and procedures.
Perform other duties as may be assigned by management.


Education Required: High School Diploma or GED

Education Preferred: Associates and/or Bachelors degree from an accredited college or university.

Experience Required: Call Center Experience

Experience Preferred: Experience working with culturally/linguistically diverse and disadvantaged populations in a courteous and effective manner. Customer service, organizational, interpersonal written and verbal communications skills, ability to interact courteously and effectively with a variety of people, ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, attention to detail, as well as independently and ability to work under standards-based performance measures.

Email resumes to: or call 301-563-6405

Job Benefits

  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Vacation
  • Vision Insurance