Bilingual Customer Care Rep

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POST DATE 9/12/2016
END DATE 10/24/2016

AppleOne Charlotte, NC

Charlotte, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications
Min Salary
Max Salary
Salary Unit
per year


Bilingual Customer Care Rep
Salary-Up to $32K DOE
Huntersville, NC

Customer Care Rep MUST be Bilingual in English and Spanish!

The basic responsibilities include:
? Confer with customers by telephone, email, and chat in order obtain and evaluate all relevant information to handle product and service inquiries
? Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
? Check to ensure that appropriate changes were made to resolve customers? request.
? Manage and diffuse escalated customer calls.
? Contact customers to respond to inquiries and resolve customers? concerns within establish service level agreements.
? Obtain and evaluate all relevant information to handle inquiries and complaints quickly and timely.
? Record details of inquiries, comments and complaints in Customer Relationship Management System as well as actions taken.
? Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer?s experience.
? Prepare weekly customer care reports; analyze and organize data to submit to management.
? Communicate and coordinate with internal departments.
? Other duties as assigned.

The ideal candidate in this role will be computer proficient in MS Office (Word, Excel, Outlook), has great communication skills, and great attention to detail.

If you are experienced in Customer Service and are bilingual in English and Spanish, apply for this position today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.