Bilingual Customer Service Job in Kansas City, MO Contract-to-Hire

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POST DATE 9/12/2016
END DATE 10/24/2016

Ajilon Professional Staffing Overland Park, KS

Overland Park, KS
AJE Ref #
Job Classification
Full Time
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span Bilingual Customer Service Job in Kansas City, MO – Contract-to-Hire br   br Are you fluent in English and Spanish? Do you have an exceptional customer service mentality? If so, we are searching for you! We are looking to hire a Bilingual Customer Service Specialist for a company in Kansas City, MO. You would be expected to create and retain loyal customers by consistently delivering excellent customer service. This is a contract-to-hire opportunity paying $17ph. br   br As a Customer Service Representative your main responsibilities will be: br   br Handle incoming and outgoing phone calls, emails, and faxes from customers. br Respond to committed applicants and customers professionally and politely with empathy, courtesy and a positive upbeat energy that demonstrates care and concern for the customer. br Respond to potential applicants and inquiries in an enthusiastic, positive way, leading the potential applicant to apply or commit to applying for our products. br Use probing questions to ensure thorough understanding of the reason for the customer contact. br Identify and deliver the appropriate and accurate solution and response from knowledge gained through classroom, computer-based, and on the job training, as well as from documentation provided in the online knowledge database including policies, procedures, and other guidelines provided. br Document the customer or applicant account appropriately, completely, & accurately. br Be efficiently productive in assisting the customer as quickly and efficiently as possible and respecting the customer's time while also utilizing tools to ensure the representative is working quickly and efficiently. br   br You are the ideal candidate for this position if you have: br   br Fluency in English and Spanish - both verbal and reading/writing comprehension br Ability to learn and apply knowledge through reading materials br Customer service or sales experience br General computer skills – using multiple windows, typing 25-30 wpm - talk while typing br General knowledge of Word, PowerPoint, Excel br Flexibility and adaptability br Ability to quickly adapt to change br   br Does this sound like the perfect position for you? If so, apply today at for immediate consideration as a Customer Service Representative in Kansas City, MO! br   br /span