Bilingual Customer Service Specialist - $17ph - Kansas City, MO
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POST DATE 9/12/2016
END DATE 10/24/2016
Ajilon Professional Staffing
Overland Park, KS
JOB DESCRIPTIONspan B Bilingual Customer Service Specialist - $17ph - Kansas City, MO /B br br We are looking to hire an excellent Bilingual Customer Service Specialist on a temp-to-perm basis. The Customer Service Specialist’s responsibility is to create and retain loyal customers by consistently delivering excellent customer service. The goal is for the Representative to handle incoming and outgoing phone calls, emails, and faxes from customers: br br ul
li Respond to committed applicants and customers professionally and politely with empathy and courtesy and with a positive upbeat energy that demonstrates care and concern for the customer. /li li Respond to potential applicants and inquiries in an enthusiastic, positive way, leading the potential applicant to apply or commit to applying for our products. /li li Use probing questions to ensure the Specialist has a thorough understanding of the reason for the customer contact. /li li Identify and deliver the appropriate and accurate solution and response from knowledge gained through classroom, computer-based, and on the job training, as well as from documentation provided in the online knowledge database including policies, procedures, and other guidelines provided. /li li Document the customer or applicant account appropriately, completely, & accurately. /li li Be efficiently productive in assisting the customer as quickly and efficiently as possible and respecting the customer's time while also utilizing tools to ensure the representative is working quickly and efficiently. /li /ul
br B Experience/Skills: /B br ul
li Fluent English and Spanish - both verbal and reading/writing comprehension is critical /li li Ability to learn and apply knowledge through reading materials /li li Customer service or sales experience /li li Demonstrable general computer skills – using multiple windows, typing 25-30 wpm - talk while typing /li li Word, PowerPoint, Excel general knowledge/use /li li Flexibility and adaptability /li li Champions and quickly adopts to change /li /ul
br For immediate consideration, please apply to www.ajilon.com! br br /span