Bilingual Dispatcher (Spanish)

Title: Bilingual Dispatcher (Spanish) Location: GA Atlanta Honeywell Building Solutions (HBS) is a strategic business unit in Automation and Control Solutions (ACS). HBS installs and maintains the systems to help keep buildings and facilities safe, secure, comfortable and cost efficient, and is a leading provider of energy efficiency solutions worldwide. HBS specializes in service of critical building systems, including heating, ventilation and air conditioning (HVAC), building automation, fire, security and energy management. Maintain the highest degree of customer satisfaction by providing work direction and scheduling to the field workforce to ensure service requests (Planned or UnPlanned) are performed in a timely and efficient manner. Provides updates the SMS (Service Management System) database as required. Principal Accountabilities: Performs as the primary liaison between the customer and the field workforce in defining and meeting customer requirements. Manages all customer calls regarding (Planned and UnPlanned) dispatching requests. (P.M., SPOT, Emergency, Warranty, Etc.) Ensure that the Service Business Process is adhered to in all transactions. Dispatches the appropriate technician to the customer based upon customer requirements (Technical Expertise, Timeframe, Availability, Special Needs, Etc.) Coordinates with District Service Leader and Local Team Leaders to ensure that the SMS database is accurate with regards to contract information and customer requirements. Makes changes and updates as required. Ensures that the field workforce meets scheduling commitments by following through with the individual technicians on completed/open work orders. This includes being aware of the priority of all service calls and contract entitlements so as to insure all are informed of approaching SLA expirations, as per the Service Process. Ensures a "Closed Loop" communications process is in place with all customers. Reviews new customer contracts and requirements with District Service Leader, Local Team Leader, Sales Rep and Customer (if required) to identify expectations and ensure a smooth start up of the contract. Determines manpower scheduling and planning to ensure routine service, preventative maintenance and all planned dispatching requests are met. Determines the tools and equipment needed at the job site and orchestrates the availability or delivery of tools and equipment for job site. Promotes flexibility of resources and sharing of technicians between geographic areas (when appropriate) to meet customer requirements. Performs to the standards as noted on individual Scorecards or Performance Feedback mechanisms as provided by the Team Lead. (this includes all frontline phone responsibility metrics, Call Averts, and Branch Frontline performance) Participates with other assigned GSRC related tasks as assigned by the Team Lead. This may include work with Honeywell After Hours dispatch, National Accounts, etc. Basic Qualifications: High School Diploma/GED 3 Years Customer Service Experience 2 year experience in Microsoft Office Preferred Qualifications: Bilingual a plus (English/Spanish or English Portuguese) Previous Dispatching experience HVAC Dispatching knowledge Excellent verbal and written communication skills To apply for this position, please visit our website atw.careersathoneywell.comand enter requisition number:00184386 As an Equal Opportunity Employer, Honeywell is committed to a diverse workforceIndustries: Aerospace / Defense Automotive / Transport Electronics and Misc. Tech. Manufacturing Transportation