Bilingual Help Desk Agent

HP is seeking a bilingual help desk agent with customer service experience.The candidate must be fluent in Spanish and must also be able to obtain a US Public Trust level clearance.Incident Management:* Monitor systems and identify performance issues reactively.* Follows standard protocols for troubleshooting simple incidents.* Verify system/product operations.* Works within strict time scales and elevates incidents within defined time windows.Product Installation:* Perform routine installations, configurations per standard protocols.* Assemble and integrate system/productOperations Maintenance:* Perform routine maintenance.* May include performing tape/backup operations.Quality:* Understands key metrics used to ensure quality operations.Customer Relationship:* Performs professional communications while interfacing with customers.Teamwork:* Work with local teammates and virtual team members