Billing Customer Service Phone Rep, 40 Hrs, Ft, Elmwood Park, NJ

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POST DATE 9/16/2016
END DATE 10/9/2016

Bio-Reference Laboratories, Inc. Elmwood Park, NJ

Company
Bio-Reference Laboratories, Inc.
Job Classification
Full Time
Company Ref #
3875BR
AJE Ref #
576192808
Location
Elmwood Park, NJ
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Job Purpose: Working in a high call volume customer service center. Helping patients to resolve billing issues and questions regarding their BioReference bills.

Duties and Responsibilities:

* Answer calls in a proficient and professional manner

* Assist patients with their inquiries and provide patients with satisfactory answers.

* Notate the conversation on the patient's invoice in a practical and concise manner.

* Update the insurance information and demographic fields on the invoice accurately.

* Update faxes from patients and doctor's offices as well as checking EOB's against the system.

* Process credit card payments and offer discounts to qualifying patients.

* Follow all Billing Operation procedures policies.

**Billing Customer Service Representative Schedule is Monday-Friday 12:30pm-9pm

BioReference Laboratories is an Equal Opportunity Employer.

Benefits
Medical
Dental
Vision
Prescription program
Life insurance
401K match

Minimum Qualifications
High school diploma or equivalent
Bilingual(Spanish)
Minimum of 1-2 years medical billing and/or customer service experience
Strong written and verbal communication skills
Computer literate
Ability to multi-task in a fast paced environment
Speak and write English clearly and effectively
Ability to handle stressful situations
Good problem solving skills
Able to operate office equipment

Working Conditions:
Fast paced high call volumes