Bing Ads - Support Analyst 8/12/2016

Cynet Systems Seattle, WA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28752207
AJE Ref #
575866832
Location
Seattle, WA
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for BING ADS SUPPORT ANALYST for our client in SEATTLE, WA

JOB TITLE: BING ADS SUPPORT ANALYST

JOB LOCATION: SEATTLE, WA

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."

JOB DESCRIPTION:

Bing Ads Global Support is a focal point for Bing advertisers around the world, and plays a key role in enabling the Bing Ads Business through technical support, traffic quality analysis and ad quality programs.

We are looking for individuals who have experience working in a Technical Call center and have experience with the following:

* Good Oral/Written communication skills
* Incident Management
* Problem Management
* Adhering to and resolving tickets within SLA
* Good .net and sql skills
* Ideal candidates would be candidates working in Google Support, Microsoft support, Alert monitoring and Incident Management (IBM).

RESPONSIBILITIES :

* Provide tier 2/Tier 3 support to customers using Bing Ads, BMC and Bing Places product.
* Resolve issues with Global support defined SLA time lines.
* Work with technical support engineers, customers, sales teams and internal partners to gather escalation information and customer/business impact as needed.
* Ability to collaborate with PMs, DEV, stakeholders in resolving complex issues.
* Ability to troubleshoot complex issues and provide solutions quickly.
* Document ongoing issues/solutions using VKB tool.

QUALIFICATIONS INCLUDE:

* Bachelor's degree or equivalent practical experiencerequired (Computer Science, Engineering or Mathematics or related field preferred).
* Minimum 3years' experience in troubleshooting technical issues in a client facing role.
* Excellent written & oral communication skills.
* Strong analytical problem solving skills.
* Should be willing to work primarily during US hours.