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Birthday Coordinator

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POST DATE 8/25/2016
END DATE 11/20/2016

Great Wolf Resorts Colorado Springs, CO

Company
Great Wolf Resorts
Job Classification
Full Time
Company Ref #
5000132036506
AJE Ref #
575977979
Location
Colorado Springs, CO
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
DUTIES:


* Willingness to accept the most effective role.
* Answering incoming phone calls & following up on messages relating to all Birthday Party Events. Includes assisting walk-in guests with tours &information.
* Plans parties, secures payment, contracts, and all other necessary documents.
* Coordinates communication between Aquatics, Food & Beverage, and Retail in order to provide a seamless guest experience.
* Acts as the party hostess through the duration of the party time.
* Follows up with thank you letters and gets feedback following the event.
* Welcomes guest by greeting, answering questions, responding to requests.
* Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
* Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information/signatures, issuing guest room keys.
* Establishes credit by verifying credit cards or obtaining cash.
* Directs guest to room by showing location on resort map.
* Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides a concierge duty to guests by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
* Maintains records by entering room and guest account data.
* Collects revenue by entering services and charges, computing bill, obtaining payment.
* Secures guest's valuables by processing lost and found to the housekeeping department.
* Contributes to team effort by accomplishing related results as needed.

QUALIFICATIONS:
Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
Proficiency in Opera, and Microsoft Systems is highly preferred.
High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS:
* Lift up to 10 lbs.
* Sit and/or stand long periods.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled