Box Office Assistant (Part-time/Temp)
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POST DATE 9/14/2016
END DATE 2/6/2017
Daniel Island, SC
The Part time Box Office Assistant is the public face of the Volvo Car Stadium, assisting all patrons to ensure the fan experience is world class. Position will be responsible for the processing of ticket orders, filing, sourcing and follow-through on a majority of customer service inquiries. Box office assistant position will focus on ticketing and supporting the overall marketing strategy of the Volvo Car Stadium and other events within the Volvo Car Stadium.
Previous experience in the event/sport industry and/or a bachelor s degree in a related field is required. In addition, knowledge of Microsoft Word, Excel, and Outlook is required and knowledge of ticketing system is preferred.
- Gain detailed overall understanding of the Volvo Car Stadium, & concert events in order to provide excellent customer service to ticket patrons.
- Must display strong written and oral communication skills.
- Will be trained on all Ticketmaster supported ticket software used for ticket sales and customer service.
- Will be responsible for replying to e-mail & phone inquires relating to tickets and marketing for the tournament.
- Assistant will organize distribution of tickets, distribution of renewal packets for Volvo Car Stadium and other mass mailings.
- Will be expected to give input and feedback regarding ticket programs and marketing strategies.
- Assistant will be highly involved in our credential program, creating & organizing Player Credentials, Staff Credentials, WTA Credentials, VIP Credentials, Vendor Credentials, and Volunteer Credentials.
- Position will monitor and assist Volunteers in the Box Office during the Volvo Car Open.
- Volvo Car Open: Assistant will be responsible for walk up and phone sales for the Volvo Car Open. Both individual session and package ticket options will be on sale. Will be responsible for answering ticket and customer service questions in person, by phone and email regarding the Volvo Car Open.
- Major Projects Include:
- Ticket printing
- Ticket package assembly/mailing
- Volvo Car Stadium Box Office Operations
- Organizing ARCHTICS database
- Assist in e-mail marketing campaigns
- Summer/Fall Concert Series: Assistant will be involved in the processing of ticket orders by phone and walk up sales. Assistant will aid with day-of-show box office responsibilities..