Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.
This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.
The Install Coordinator assists the Install Manager and/or Install Supervisor and the branch staff in performing assigned administrative duties including but not limited to: making initial customer contact, scheduling technicians, managing vendor and sub contractor relationships, ordering job site materials, stocking materials in warehouse, produce and process invoices, receive customer calls, assist in solving customer complaints, produce reports, and make travel arrangements. The Install Coordinator reports to the Install or Operations Manager.
Communicate daily with Install Technicians, providing assistance while on the job site or while in transit.
Manage relationship with vendors and sub-contractors ensuring schedule deadlines, project accuracy and project budgets are met.
Order job site material and control inflow from vendors including but not limited to creating purchase orders using the SAP system.
Receive materials from vendors, break down cartons and place on appropriate job shelf in warehouse.
Apply appropriate receipts to jobs and file paperwork accurately to job files using SBN system.
Provide progress reports on the status of service jobs to Service Manager.
Work with appropriate personnel to provide information to PO s and process invoices timely and accurately.
Communicate with appropriate departments regarding customer complaints that could develop into product issues, billing, PNC, customer dissatisfaction or major product failures.
Gathers, summarizes and prepares data for key statistical reports, etc.
Place and receive telephone calls.
Manage inquiries from customers, employees, vendors, etc.
Assists in solving problems or in directing inquiries to proper individual or department.
Maintain correspondence files and other related records.
May open, sort and distribute mail for assigned area.
Develop written reply to routine correspondence or questions.
Assists in the production of presentations and reviews materials.
Completes assigned administrative functions as required by branch management personnel.
High School Diploma or Equivalent.
3+ years customer service experience within a construction or service related industry.
Previous customer service supervisory level experience preferred.
Excellent time management, planning and organization skills.
Excellent detail and follow-up skills.
Ability to multi-task within a fast paced environment.
Ability to work in a deadline driven environment.
Excellent verbal and written communication skills.
Proficiency within Microsoft Office Programs including: Word, Excel, PowerPoint and Outlook.
Working knowledge of SAP, SBN, SAM or ERP systems preferred.
A valid state driver s license, without restrictions, is required for this position.
Recieve Project Material
Account for Project Material
Organize Project Material in Warehouse
Can lift up to 50 pounds
Stanley Black & Decker is proud to be an Equal Opportunity Employer.
All qualified applicants to Stanley Black & Decker will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, veteran's status, age, disability or any other characteristic protected by law.
EEO Statement All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.