Branch Manager

Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products.
GRAINGER provides excellent wages and a top-notch benefits package.� It�� s your

� chance to work for a solid company and be part of a great team!

The Branch Manager is accountable for all customer service related operational objectives and integrated support of sales strategies. Ensures execution of the Customer Service function�� s strategic objectives of �� Wow the Customer, �� Navigate Customers and �� Cost to Serve. This is to be accomplished through best practices in the areas of talent management, customer service, sales growth and cost to serve. Manages and executes branch operations with a business ownership mindset, aligning actions and decisions to support profitable business results.
Branch Leader accountable for all customer service related operational objectives and integrated support of sales strategies. � Ensures execution of the Customer Service function�� s strategic objectives of �� Wow the Customer, �� Navigate Customers and �� Cost to Serve. � This is to be accomplished through best practices in the areas of talent management, customer service, sales growth and cost to serve. � � Manages and executes branch operations with a business ownership mindset, aligning actions and decisions to support profitable business results.

Leadership:� �

-Owns the business and actively engages in strategic thinking, big picture vision, driving empowerment and being a role model who helps people link their work requirements to the success of the company. �
-� Provides leadership and strategic direction for a single or multi-site staff consisting of hourly and exempt employees.
-� Understands formulates and communicates sound business strategy to the team. � Implements it in a clear and consistently focused manner.
-� Creates a team where employees are engaged, empowered, enthusiastic and committed to the success of the company.
-� Creates an environment for open, continuous and proactive communication. � Maintains an open mind to benefit from diverse thoughts and ideas. �
-� Writes and conducts performance review discussions to ensure that�� expectations/goals are set, monitored and executed.
-� Supports the growth and development of Assistant Branch Manager(s) by providing coaching and development opportunities.
-� Makes sound, fact-based business decisions to support the needs and objectives of the business. �
-� Takes measured risks while being�� mindful to balance return on investment, service, ethics and integrity.
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Talent Management:� �

Ensures key people drivers of Selection, On-boarding, Coaching and Rewards & Recognition are executed and support the Grainger Employee Promise. �

��� Provides regular coaching and performance feedback to employees to enhance customer service and sales skills.

��� Establishes a professional development plan for each employee to aid their performance and career progression within Grainger.

��� Interviews and selects diverse talent with competencies that align with the Grainger Service Promise and Grainger�� s Core Competencies. �

��� Selects and promotes employees with a passion for service, sales and personal growth.

��� Provides rewards and recognition for employees who exhibit desired results and behaviors.

Customer Service:� �

Ensures Exceptional, WOW Service and Operational Excellence of the Branch. � Ensures that the Knowledge & Skills of all employees are developed to provide exceptional customer service.

��� Ensures all employees deliver on the Service Promise.

��� Ensures proper staffing levels for world class service while controlling expenses.

��� Is a customer advocate. � May make sales calls to communicate the Grainger Value Advantage message.

��� Understands the competitive landscape, its impact on the local market an