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Branch Manager

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POST DATE 9/9/2016
END DATE 10/22/2016

First Niagara Stamford, CT

Company
First Niagara
Job Classification
Full Time
Company Ref #
5000131597206
AJE Ref #
576124720
Location
Stamford, CT
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

Job Description

Required Skills:

* Associated Degree required, Bachelor's Degree preferred

* At least five years sales/banking and management experience, with demonstrated sales performance

* Must successfully register and maintain registration annually with The National Mortgage Licensing System and Registry in compliance with the Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act

* Strong business development skills with proven performance

* Commitment to superior customer service

* Demonstrated experience with and knowledge of bank products, services, policies and procedures for lending, deposits, investment and insurance products

* Strong leadership and organizational skills

* Strong human relations skills with an emphasis on staff development

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Overview:

The primary function of a Branch Manager is to drive sales and revenue generation for the branch. The Branch Manager ensures that we are delivering on our vision to be our customers' trusted financial advisor by fostering an exceptional customer experience and building lasting relationships. In addition, this individual will be responsible for providing sales coaching for all individuals in the branch to assist in the achievement of bank goals and initiatives. Ultimately this individual is accountable for customer service and oversight of operational activities at the branch, but delegates these duties on a day-to-day basis to the Assistant Branch Manager. This position requires the individual to adhere to and support First Niagara Bank's Statement of Values.

Key Responsibilities:

SALES EXPECTATIONS

* Lead and manage overall sales performance of the branch to reach productivity and growth goals

* Lead and manage conversion of service requests to sales

* Lead and manage customer onboarding

* Prioritize and deploy the most efficient high impact sales activities to generate sales outcomes

* Focus on and exhaust proactive sales efforts with existing customers before prospecting

* Generate sales personally to drive growth in small business and/or consumer relationships

* Fully leverage available sales tools, prescribed in-branch routines, call lists and best practices to drive sales productivity

SALES INTERACTION EXPECTATIONS

* Drive sales through consistent profiling, cross-sell and follow-up activities

* Drive utilization of CRM to document customer interactions, sales activities, facilitate follow-up and forecast sales results

* Drive and coach consistent delivery of our sales model with every customer

SERVICE EXPECTATIONS

* Owns a consistent and exceptional customer experience by all branch employees to achieve customer satisfaction and loyalty targets (Drive to "5")

* Ensure delivery of exceptional customer service behaviors to create advocacy and earn the right to expand relationships

* Ensure and promote personal ownership by all branch employees of customer issues through resolution

* Do what's best for the client by promoting referrals to the most appropriate branch team members and cross-functional business partners as appropriate

PEOPLE EXPECTATIONS

* Foster a branch environment that inspires, motivates, challenges ,supports and provides recognition for exceptional performance

* Demonstrate hands on leadership through direct participation in ongoing communication, branch meetings, call nights, etc

* Maximize branch sales productivity and improve employee capability/skills through formal coaching routines and mentoring; leverage training opportunities when appropriate

* Emphasize the stated sales and service expectations for each position

* Manage individual performance of branch staff through prescribed management routines, using required tools as necessary

ADMINISTRATIVE/OPERATIONAL EXPECTATIONS

* Oversee all branch administrative and operational duties

* Process and approve (within approved authority) customer transactions according to prescribed policies and procedures

* Responsible for adhering to and ensuring business unit complies with pertinent laws, regulations, First Niagara's Compliance Policy as well as external compliance requirements

EEO/AA Minority/Female/Disability/Veteran

550 Summer Street PO Box 390, Stamford, Connecticut 06905

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled