Branch Oper Mgr II

Summary Manages the overall operation of the branch to include the Operations Manager and Financial Services Associate staff primarily focused on creating a positive work environment, community development, increasing growth & profitability, and providing accurate and superior customer service by performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Conducts sales debriefs, weekly staff meetings, goal setting, and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy

Supports Operations Manager in the FTE Staffing & Scheduling process ensuring the branch has appropriate staffing considering scheduling, training, vacation, leaves of absence, sickness, and duty assignments ensuring the efficient operation of the branch

Provides guidance, leadership, and coaching to the Operations Manager & platform staff; confers with subordinate personnel to discuss operational & procedural changes; provides counseling and recognition

Conducts monthly Operations Manager cash audits as part of the Risk Management Review process ensuring proper cash control

Maintains a customer service culture by focusing on customer needs and managing staff to high customer service levels

Leads the branch staff to achieve optimum sales referrals through effective sales campaigns/programs, sales coaching, development and behavior modeling

Performs managerial duties including hiring, progression monitoring, promotion, quarterly career path & performance coaching, and performance evaluation

Participates in and manages the lending function of the branch to include both consumer and small business; examines and evaluates loan applications

Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans

Actively involved in the outside calling program developing existing customers, centers of influence, and prospects; Contacts customers and businesses, community, and civic organization to promote goodwill and generate new business


Education and/or Experience
Bachelor's degree from a four-year college or university and three to four years related experience for level I with more experience as the levels increase


Certificates, Licenses, Registrations
Anyone who takes a residential mortgage loan application or offers or negotiates terms of a residential mortgage loan for compensation or gain must register with the National mortgage Loan system as a Mortgage Loan Officer (MLO). To be registered, the MLO must pass a background check. Failure to comply with registration and annual registration or not pass a criminal background check administered by NMLS will result in termination


Assignment of Duties

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBLITIES TO THE JOB AT ANY TIME.