Branch Oper Mgr II

Summary Supervises and coordinates activities of personnel involved in performing internal operations in the branch; provides guidance to avoid bank losses and manages tellers in order to provide customer service by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Ensures that audit requirements are being followed daily

Performs security checks and cash audits

Reviews bait money

Tests alarm monthly

Ensures night drop opens under dual control

Researches proof errors daily

Collects on NSF checks that are returned in their cash items daily

Producing a weekly report

Enforces dress code that provides a professional image

Tracks tellers hours and overtime weekly and provides an hours worked report monthly.

Produces a teller incentive report monthly which includes tracking transactions, hours worked and teller outages for the month.

Tracks all P&L recoveries for the branch and submitting a monthly report

Keeps the tellers motivated

Completes a quarterly coaching form to ensure tellers are on the right track to reach their quarterly and annual performance goals

Provides assistance on the platform side as needed, and may open accounts daily

Works a teller window as needed

Pays strict attention to detail and makes good decisions to perform overrides and a look for possible counterfeit, forged checks etc. constantly

Maintains the vault under dual control at all time

Performs research work for customers regarding deposits not being posted or debited from their account

Prepares work schedules and assigns duties to operations personnel to ensure efficient operation of branch

Audits accounts, records of proof, and certifications to ensure compliance with standard procedures and practices

Compiles required and special reports on operating functions of branch

Compiles and accurately reports all financial data as required by government regulations

Directs employee training to improve efficiency and ensure conformance to standard procedures and practices

Verifies count of incoming cash shipments

Controls supply of money on hand to meet branch's daily needs and legal requirements

Conducts staff meetings of operations personnel, or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices