Business Process Outsource Analyst

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POST DATE 9/17/2016
END DATE 10/17/2016

Pacific Life Lynchburg, VA

Lynchburg, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED
Min Salary
Max Salary
Salary Unit
per hour



At Pacific Life, you are given the opportunities and challenges to embrace your potential and achieve your personal best, every day. What you find here is something special – it’s purposeful work done with a shared set of values that brings us all together.


Pacific Life offers life insurance, annuities, and mutual funds, along with a variety of investment products and services, all of which provide The Power to Help You Succeed. Headquartered in Newport Beach, CA, Pacific Life is a Fortune 500 company with approximately 2800 employees. We pride ourselves in providing a work environment that is challenging, inclusive, collaborative and results-oriented. We firmly believe each employee plays a part in our continued growth and success.

We are currently seeking a talented Business Process Outsource Analyst to join the Life Insurance Division. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.


*Manage day to day supplier relationships to support continued service delivery and customer satisfaction
*Support teams and work collaboratively to contribute to achieving organizations business goals
*Maintain and review documentation on processes
*Develop metrics to accumulate, analyze, monitor, and interpret data used to effectively manage performance and delivery of defined goals and objectives (SLA’s)
*Troubleshoot supplier related problems, delays, and workflow issues
*Communicate workflow changes, upgrades, and advise of escalated issues in a timely manner
*Identify enhanced efficiencies and work with internal stakeholders to implement
*Identify and manage risk associated to processes
*Manage outward communications to vendors to facilitate understanding and awareness
*Support customer onboarding and integration with vendor processes
*Perform and maintain adequate controls around vendor processes


*Bachelor's degree or the equivalent and three or more years compliance experience in an insurance or financial services environment.
*Requires a minimum of 2 years related life insurance experience preferred
*Ability to prioritize and organize workload effectively
*Demonstrates strong accountability and good decision quality
*Strong attention to detail with a focus on process improvement
*Excellent written and verbal communication skills
*Strong Microsoft Office Skills with the ability to learn additional software applications quickly
*Compliance experience preferred
*Must have excellent organizational, multi-tasking and interpersonal skills, and excellent written and verbal communication skills.
*Attention to detail is imperative.
*Must be able to work independently and demonstrate initiative.
*High level of professionalism and adherence to processes/procedures is necessary.


Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: * Competitive salary and bonus program * Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees * Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) * Generous vacation time and holiday pay * And much more!

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.