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Business Systems Analyst

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POST DATE 8/11/2016
END DATE 10/13/2016

Stanley Black & Decker Indianapolis, IN

Indianapolis, IN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Description
About the Company
Since 1843, we ve set the standard for excellence in everything we do. No company on earth has a stronger or more compelling history of delivering the hardworking, innovative, powerful tools that help professionals around the world build, repair, and protect the world s most valuable things.We are the leader in tools and security. We are Stanley Tools. We are DEWALT. We are Mac Tools. We are Porter-Cable. And we are much more. We are the doors that protect you at airports. We are the lock and deadbolt on your front door. We are the hydraulic breakers that rescue trapped earthquake survivors. We are the people on the phone in an emergency. No matter where you live, what car you drive, what stores you shop at, or what building you work in, you can bet that we had a hand in making it work. And you can guarantee that we ll keep making it work.
Position Summary

Provides Tier-2 application and infrastructure support services to a wide variety of users across the division and will work in conjunction with other IT business service and development teams.

Provides cost effective business systems and applications analysis in support of the development and implementation of business applications. Includes evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration. Formulates and defines systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements. Operates as a liaison between technical personnel and the appropriate end-user department. Evaluates and translates end user needs and problems to technical associates and/or vendors where appropriate. Understands the business implications of technical solutions, and assists in defining and documenting the technology solutions to support any future business needs. Teaches end users new technology and enhancements using all appropriate communication tools as well as providing support for existing system.

Principal Accountabilities

* Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in an effort to align information technology solutions with business initiatives.

* Works with business users to define and analyze problems and align the most suitable technical, application or configuration solutions.

* Solicits, develops, documents and manages requirements and provides detailed design and business rules to support the requirements throughout the project life cycle up to and through change control.

* Considers the business implications of the application of technology to the current and future business environment.

* Reviews system test plans and system tests modules before implementation.

* Creates, reviews and delivers end-user documentation (user guide, process flow charts, training materials) and training for accuracy.

* Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing.

* In upgrades, monitors production performance enhancements and system integrity with end-users.

* Develops detailed implementation and upgrade project plans in conjunction with other account team associates.

* Ensures that documentation is updated when change requests are approved for the project.

* Provides input on processes, procedures, or new approaches.

* Supervises/provides maintenance and production support, trouble-shooting production issues. Identifies the critical problems that occur on a regular basis to identify long term solutions.

* Implements data related fixes for day-to-day incidents occurring in production.

* Reviews and analyzes production requests from business teams on a daily basis - tracks, analyzes and manages them to closure.

* Helps to fix production bugs that may be production or enhancement related, working together with development teams

Required Skills & Experience

* Technical knowledge and experience with Windows servers (monitoring, application installation, IIS) and SQL Server databases (querying, data analysis)

* Knowledge of basic principles, methods, technologies and practices of a professional/technical field.

* Apply a basic understanding of the underlying principles of a professional discipline -typically obtained through formal study.

* General knowledge of procedures and activities within own work area.

* Ability to relate actual day-to-day work to business priorities.

* Focused on learning the key aspects and duties of the job being performed.

Problem Solving

* Applies research, information gathering and analytical skills.

* Selects appropriate alternatives from defined options.

* Collects required documentation; verifies conformance of documents with standards.

* Assesses accuracy of detailed information.

* Tracks, maintains and produces regular and ad hoc reports.

* Handles detailed, structured problems.

* Identifies roadblocks to task completion and effectively brings them to management for resolution.

* Generally uses existing procedures to resolve standard problems.

* Works on assignments where judgment is required a majority of the time.

* Proven ability for effective and systemic problem analysis and resolution

* Applies research, information gathering and analytical skills.

* Selects appropriate alternatives from defined options.

* Collects required documentation; verifies conformance of documents with standards.

* Assesses accuracy of detailed information.

* Handles detailed, structured problems.

* Generally uses existing procedures to resolve standard problems.


* Works under general direction, seeks assistance as needed.

* Completes work in accordance with accepted practices within field.

* Establishes approaches for completing assignments

* Independently gathers information.

* Adjusts to multiple demands and shifting priorities; accepts responsibility for results of actions.

* Works with team to support achievement of project milestones and deliver on internal and/or external commitments.

* When assigned to a customer team, supports small project teams or specific components of a customer engagement.


* Contributes to own team/closely related teams through quality and accuracy of own output.

* Understands how work area performance impacts results.

* Builds productive internal relationships.

* Collaborates with others to achieve objectives and ensure information flow.

* Conveys information in a concise and professional manner.

* Asks effective questions and solicits feedback to understand needs.

* Anticipates future needs based on past transactions.


* 4-6 years of relevant experience or equivalent combination of education and work experience.

* Minimum of 3 years experience with production support.

Additional Skills:

* Basic knowledge of system development methodology, project management system architecture and analytical/problem solving skills.


* Undergraduate degree and 4-6 years relevant experience, or

* Graduate degree and 2-4 years relevant experience.

EEO Statement
All qualified applicants to Stanley Black & Decker will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, veteran's status, age, disability or any other characteristic protected by law.

EEO Statement All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.