Business Systems Analyst Manager

OVERVIEW

Responsible for leading/managing a high-powered team of Business Architects focused on utilizing technology to improve the customer experience and internal business processes. The architects are assigned to specific areas of the business and play a lead role on all projects associated with that business area. The role of the architect is to:
Take ownership of a specific Solution and act as a visionary and strategist
Take responsibility for:
Business requirements accuracy
Business & technology solutions ability to meet the program business and cost objectives
Quality assurance/testing of all deliverables produced for the business
Review and assist OCM team to ensure processes, change impacts, organizational transition plans and training plans/materials are aligned with the overall Solution.
Ensure repository of all deliverables is accurate and up-to-date.
Spearhead the promotion of Solution within and outside of organization.
Survey landscape and market for solution insights, direction, vendors and methodologies.
Collaborates with Program/Project Managers to provide input to estimates, plans, work break-down structures and key dependencies.

PROFESSIONAL SKILLS

Business and Data Analysis
Establish and manage business and information architectures and strategies
Re-engineer business processes for global projects
Solve business problems by identifying requirements and applying cost-effective technologies
Define data models & requirements for operational/management reporting
Program/Project
Implemented at least one global CRM program in the areas of Sales Force Automation, Managed Print Services, Call Center/Service Delivery, Customer Billing/Invoicing and/or Partner Management/Payment
Experience with implementing Siebel-SAP software packages and data warehouses using project management methodologies and tools
Management
Lead high-performance, responsive business and technology teams
Present and justify projects to executive management and end-users
Experience managing multi-million dollar programs of 100+ people on and off-shore

POSITION SPECIFICS

Bachelors degree required; MBA preferred
10+ years of experience in Business Process Re-engineering, Customer Relationship Management Systems (CRM for Sales and Services)
5-10+ years of management experience
Strong organizational skills in a high matrix environment
Excellent, proven analytical and problem solving skills
Excellent interpersonal skills