Business Systems Program Manager
The primary responsibilities of the Business Systems Project Manager include managing and performing the tasks necessary for supporting the project development lifecycle for new business system implementations and enhancements. In this role, you will oversee and execute project plans, meetings, status reports, issue logs, testing for business system changes, design and implement process and procedural changes in conjunction with system changes, develop and provide formal and informal training to business users, and assist business users with research and troubleshooting. This position acts as a liaison between business system support teams, administration system support teams, and stakeholders across the organization including key areas such as financial reporting, accounting operations, audit, talent and culture, expense, consulting and operations and handles multiple high priority projects and tasks in an extremely fast paced, complex environment.
*Collaborate with internal stakeholders to prioritize and define business system requirements and identify viable solutions with existing business systems and/or pursue vendor selection.
*Define and manage project plans, schedule and facilitate meetings, status reports and Issue logs.
*Manage/oversee the development of user acceptance test plans, adhering to published schedules.
*Oversee testers and/or perform testing to confirm that system changes meet business requirements and functional specifications.
*Work with Business Systems support staff to identify customizations.
*Research root causes of test system issues as they occur and work with teams to resolve.
*Provide excellent customer service to stakeholders and assist business users with troubleshooting and problem solving related to business systems.
*Provide formal and informal training and advice to stakeholders regarding system data, processing and security models.
*Define and create reports and queries or assist business users with query development to meet their data mining needs during project development lifecycle.
*Perform other related duties as required.
Skills / Qualifications:
*BS/BA in Business, Finance, Economics, IT or related field.
*3-5 years of related work experience.
*Advanced Excel skills and Salesforce.com experience strongly desired.
*Excellent analytical and problem solving skills with strong organizational skills and attention to detail.
*Excellent verbal and written communication skills with a customer-centric and front-line staff perspectives.
*Proven leadership skills with the ability to make consistent, sound and effective decisions with minimal direction and a positive outlook.
*Ability to multi-task with a variety of systems and processes.
*Ability to collaborate and interact effectively with all levels of staff and management, on and off-site.
*Demonstrated record of consistent strong performance.
*Strong organization, time management and creative problem solving skills.
*Ability to work independently and as part of a team.
It all begins with a Spark! At Netsmart we look for exceptional professionals who enjoy being part of a fast-paced and innovative environment. We value individual contributions in a team setting and offer a progressive set of support tools and training. We are proud to offer an excellent compensation package, which includes a complete suite of benefits for full-time associates.
*Other benefits include:
*Medical, Dental and Vision Insurance available Day 1
*Short/Long Term Disability
Netsmart is committed to helping health and human services providers deliver effective, recovery-based care. To learn about our culture, industry and job opportunities visit our career site, facebook or twitter account.
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