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Business Systems Support Lead

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POST DATE 8/26/2016
END DATE 11/23/2016

Shire Pharmaceutical Exton, PA

Exton, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Description
The role supervises activities and staff involved in maintaining the GBS enabling technologies. Because this position requires both technical proficiency and strong leadership capabilities, individuals with a background in computer systems and business management will have the best chances for success. The role works with other management staff to determine and implement specific technical needs and priorities of the GBS organization including upgrades to current systems and enabling technologies.

Specifically, the role is responsible for ensuring:
Coordination of IT projects
Be the go-between the GBS functions and the IT functions
Maintaining and upgrading current systems and enabling technologies including security
Manage GBS reporting requests
Manage the activities of the team and the individuals
Interface with internal and external stakeholders
Providing guidance for problems and questions

60% Maintain the overall control and coordination of the business systems support processes by:
Ensure timely and accurate processing of all requests from the Exton based GBS function.
Manage the team s participation in broader IT projects.
Ensure enabling technology interfaces are tested regularly and are working well to avoid issues with month end.
Ensure adherence to Shire s enabling technology processes.
Supervising the activities of business support analysts covering processing of all requests from the GBS team in Exton in a timely manner.
Act as subject matter expert for any issues relating to the enabling technology processes.
Liaise with counterparts in other GBS centers to solve issues, to knowledge share and maintain consistency.
Review error logs with the team and ensure remediation.
Provide audit support relating to enabling technologies.

20% Provide support for new ERP implementations or upgrades of current ERP and related systems.

20% Ensure activities of the team are well coordinated and services are constantly monitored to ensure resources are appropriately aligned.
Interface with internal and external stakeholders to ensure outstanding service levels are being provided.
Manage the business support team, ensuring objectives, training needs and development goals are activity pursued to maintain high levels of morale, motivation and productivity.
Frequently review processes for efficiency improvements and compliance with intercompany policy.

- Bachelor's degree in computer science
- 8 years experience from roles managing a variety of enabling technologies
- Good knowledge of ERP systems (strong preference for SAP and JDE)
- Experience of working in a shared service or large multinational company environment
- Supervisory experience

- MBA with technology-related emphasis preferred
- Experience of SAP, JDE and Hyperion HFM
- Business degree in addition to computer science degree
- Experience from the pharmaceutical industry

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We have best-in-class products available in more than 100 countries across core therapeutic areas including Hematology, Immunology, Neuroscience, Lysosomal Storage Disorders, Gastrointestinal / Internal Medicine / Endocrine and Hereditary Angioedema; a growing franchise in Oncology; and an emerging, innovative pipeline in Ophthalmics.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.

Shire is an equal opportunity employer. Shire evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the Law - Supplement
Pay Transparency Policy

Reasonable Accommodations
Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Global Business Services (GBS) is the growing strategic shared services arm of Shire, the leading biotechnology company focused on serving patients with rare diseases and specialized conditions. GBS is a collective set of global capabilities, people, and systems that enables strong collaboration with our commercial businesses and corporate functions in order to drive world-class service delivery to our customers and partners.

We are looking for innovative and entrepreneurial colleagues to join GBS, help shape GBS future, and explore the many global and diverse career opportunities at Shire.