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Business Systems Team Lead

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POST DATE 9/10/2016
END DATE 1/14/2017

Tufts Health Plan Watertown, MA

Watertown, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


The Team Lead Business Systems Analyst reporting directly to the Director of Business Account Management collaborates with IS and the Business to analyze business processes and systems to identify and propose the technology architecture of the business as it relates to the overall IS Strategy initiatives. This individual acting in a lead role provides and oversees the work of business analysts ensuring the delivery of high quality requirements for strategic corporate level projects. S/he leads the business analyst team and ensures deliverables are completed on time acts as the primary contact interfacing with the Corporate Project Management Office.

The Team Lead Business Analyst performs with minimum supervision, in which the Director of BAM sets the overall objectives and resources available. The employee develops and proposes resources, deadlines, projects and work to be done. The employee plans and carries out the assignment, resolves conflicts, coordinates/leads work of other business analysts.

Delivery of Business Account Management Services
* Lead delivery of analysis and system management services to senior leadership, department leaders and project personnel
o BAM services include: project definition and execution; new business, product, or service opportunities; strategy and business planning; meeting and/or work facilitation; change management; process improvement
* Lead directly business analysts in the delivery of data and information gathering complex analysis and system management engagements
* Provide oversight and participate in problem resolution activities including problem identification and solving for systems and processes, and development, implementation and analysis of performance metrics
* Provide oversight for project and enhancement implementation support including, risk management activities, change control implementation, and scheduling
* Assess and develop definition and scope of new initiatives or projects needing BAM resources

Information and Data Analysis
* Manages and/or leads analysis for large to multiple projects/initiatives with significant cross functional interface and significant complexity, impacting multiple platforms or containing a complex integration component.
* Manages/leads development of project management tasks and deliverables
* Manages/leads/participates in analysis, design , processes, and business/technical requirements incorporating SDLC, SEI/CMM and current company defined processes and methods
* Evaluates project cost/feasibility and analyze and assess the impact of requested changes on the organization
* Participates in business case development.
* Manages efforts to assess current and future business/systems processes and proposes recommendations for redesign or reengineering
* Leads, plans and executes complex Proof of Concept (POC)
Manages/participates in development of vendor selection recommendations and preliminary requirements for vendor selection.

Implementation Support -- Consults as the knowledge center for business requirements and business process documents ensuring adherence throughout the development of applications
* Participates in scheduling, prioritization, risk management activities and change control implementation
* Manages and/or participates in testing and implementation of new systems and system enhancements

Perform other activities as directed by department management
* Other activities as assigned

EDUCATION: Advanced Degree preferred

EXPERIENCE: Minimum 7-10 years experienced related to SDLC methodology and Customer Relationship Management (CRM)


* 7 to 10 years' experience in a functional business area, preferably in a healthcare insurance environment
* Significant analytical experience related to business/systems analysis and process improvement in complex situations
* Advanced knowledge of health insurance/managed care and related technology market and products
* Advanced technical knowledge of multiple platforms and related applications and how they interact, including ability to visualize and document how changes from one system affect another
* Experience in development of complex systems integration
* Advanced understanding of web technology
* Advanced skills, knowledge and experience in using business analysis techniques and tools and the ability to mentor and coach team members in their use
* Experience leading a team in the delivery of comprehensive business analysis/requirements.
Knowledge Requirements:
* Current and progressively responsible work experience of a managerial, analytic and collaborative nature, preferably in a health care or managed care setting
* Advanced knowledge and experience supporting multiple platforms and related applications, preferably in a healthcare insurance environment, including web technology
* Advanced experience in performance of complex system integration
* Prior experience in a project management role for large or major initiatives
* Extensive knowledge of new health insurance/managed care trends and related technology markets and products, e.g. web technology
* Extensive knowledge and use of the latest business analysis techniques and tools and the ability to mentor and coach team members in their use
* Exhibit exceptional problem identification and solving skills
* Demonstrate ability to balance and prioritize multiple demands for self and staff
* Display exceptional planning, analysis and relationship management skills
* Show proven competency in developing innovative, effective solutions to diverse and complex business problems
* Must demonstrate strength in oral, written and presentation skills and the ability to relate to, and influence, senior management and staff
* Exhibit highest competency with applying Project Management techniques, tools, and methods
* Experience in budgeting, forecasting and resource allocation

Interpersonal skills:
* Demonstrate expertise and management in applying the CRM model and managing senior level customer expectations
* Able to act with well-developed interpersonal skills in the capacity of liaison by maintaining and supporting customer relationships, acting as a customer advocate within the IS organization and handling pressure calmly and proactively in difficult situations
* Effectively monitor and communicate customer requests and status.
* Demonstrate advanced negotiation and influencing skills in managing team members, stakeholders and vendors
* Proactive
* Clear communicator
* Excellent listening skills
* Conflict mitigation and resolution skills
* Perseverance
* Ability to build and maintain alliances
* Marketing & advocacy skills
* Apply the highest-level oral and written communication skills to independently relate to Tufts HP staff and management, including:
* Work objectively with highly confidential information
* Effectively facilitate planning and review sessions with senior management
* Synthesize large amounts of information and tailor the message to the audience in both verbal and written communications
* Demonstrate advanced group facilitation skills and the ability to influence without authority
* Develop and create senior level presentations, including executive summaries
* Demonstrate the highest-level presentation skills
* Effectively manage difficult group dynamics at the senior level to reach a positive outcome
* Able to work collaboratively and cooperatively as a team member, fostering an atmosphere of trust and respect
* Willing and able to train and mentor peers and project team members, and conduct training for end-users
* Able to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the Organization
* Demonstrate proven ability to manage multiple priorities and meet deadlines, and prioritize team members work as required
* Confidently be able to represent management of the department as delegated
* Must be flexible, a proponent


Founded in 1979 as a non-profit health maintenance organization (HMO), Tufts Health Plan is one the country's largest HMO offering a full array of healthcare coverage options to individual consumers and employer groups. Tufts Health Plan has received high marks for its quality from a variety of third parties including U.S News & World Report and Newsweek.