Butler Service Attendant

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POST DATE 9/18/2016
END DATE 10/18/2016

The St Regis Deer Valley Park City, UT

Company
The St Regis Deer Valley
Job Classification
Full Time
Company Ref #
hc.7D461B9935FACF32
AJE Ref #
576213160
Location
Park City, UT
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Butler Service Attendant Company Starwood Hotels & Resorts Worldwide, Inc., one of the leading hotel and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), Sheraton(R), Westin(R), Four Points(R) by Sheraton, W(R), Le Méridien(R), Aloft(R)and Element. For more information, please visit www.starwoodhotels.com . Location Escape to a spectacular 4 season mountain getaway in Park City, Utah, where breathtaking landscapes, endless outdoor adventure, unique experiences for children and timeless style captivate your spirit. A legendary Park City hotel and resort on the slopes of Deer Valley, The St. Regis Deer Valley is a sanctuary for the soul with rustic elegance, passionate service and amenities such as a private ski beach, split-level infinity pool, exquisite dining, the world-class Reméde Spa. Department Job Description Create indelible memories by ensuring the guests experience delightful service and thoughtful gestures that are tailored to their preferences and, executed in a timely and proficient manner. The Butler avail themselves to the guests needs throughout their stay. They are the face of SRDV service; bespoke; engaging; anticipatory and ensuring their contribution to the overall guest experience. While managing the guest experience in their guest rooms, they coordinate with other departments (Front Desk, Concierge, Guest Service, Housekeeping and F&B Outlets, as well as all 3rd party vendors) around the hotel to ensure that the same is maintained consistently throughout the guests stay in all areas of the hotel. They inspect rooms and ensure cleanliness and all other service standards are performed in a timely fashion with attention to detail. POSITION PURPOSE: St Regis Deer Valley Butler create indelible memories by ensuring the guests experience delightful service and thoughtful gestures that are tailored to their preferences and, executed in a timely and proficient manner. The Butler avail themselves to the guests needs throughout their stay. They are the face of St Regis Deer Valley service; bespoke; engaging; anticipatory and ensuring their contribution to the overall guest experience. While managing the guest experience in their guest rooms, they coordinate with other departments around the hotel to ensure that the same is maintained consistently throughout the guests stay in all areas of the hotel. They inspect rooms and ensure cleanliness and all other service standards are performed in a timely fashion with attention to detail. ESSENTIAL DUTIES & RESPONSIBILITIES: GUEST Adherence of all standards for guest rooms Ensure that all arrival rooms for the day are available to the front desk in a timely manner by inspecting guest rooms and suites for expected arrivals, in-house and turndown service in assigned areas/floors. Arrival rooms are set up to the specifications of the guest with detailed responsibility towards all preferences and special requests inclusive of floral and F&B amenities Welcome guest upon arrival to their guest room offering themselves as the contact and explaining services provided. If unable to meet guest upon arrival they are responsible to properly communicate this to the team so an alternate member may greet (Suite Guests Only) Fulfill unpacking/ packing request when requested (Suite Guests Only) Assist with coffee/ tea service when requested (Suite Guests Only) Fulfill shoeshine requests when requested (All Guest Rooms) Coordinate all pressing and laundry/dry cleaning requests either to be sent to in house valet or to be sent out to contracted company (All Guest Rooms) Prepare to delight guest and their families to the standards of St Regis Deer Valley All communication with guests will be on Starwood technology, no personal devices are to be used. HOUSEKEEPING: Supervise and support room attendants paying special attention to standards including folding of clothes left lying out and amenity replenishment. Monitor and support room attendants daily assignments, standards and productivity Integrate AAA 5 Diamond and Forbes 5 Stars cleanliness and behavioral standards in training of room attendants and house attendants to maintain/train standards as necessary. Maintain proper logs of all written and verbal communication Ensure all guest corridors, back landing and pantries are clean and orderly condition Ensure that housemen are maintaining pantries on pars of linen, amenity cleaning supplies. Communicate all Engineering defects and prioritize that these are cleared effectively (In guest room, guest corridors, and service areas) Maintain proper log system for in room defects so that these dont fall off the communication channel iNTER DEPARTMENTAL: Daily inspection of assigned/floor VIP occupied rooms. Ensure Butler presence on guest floors at all times throughout scheduled shift Ensure that Front desk receives a steady supply of clean rooms based on arrival priority Maintain familiarity with status of all rooms to be cleaned on given day Clearly communicate with Concierge, F&B outlets as well as all 3rd party vendors, i.e. Jans, to communicate directly to the guest for all reservations and recreational needs. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Requirements High school or equivalent education required. Bi-lingual speaker a plus. Prior butler or comparable guest service experience preferred. One to two year previous hospitality experience preferred. Luxury experience a plus. Proficient computer skills.