CAREFINDER REPRESENTATIVE

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POST DATE 9/10/2016
END DATE 11/19/2016

Newton-Wellesley Hospital(NWH) Newton, MA

Company
Newton-Wellesley Hospital(NWH)
Job Classification
Full Time
Company Ref #
3022960
AJE Ref #
576134010
Location
Newton, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

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JOB SUMMARY:

CareFinder Rep will be responsible for answering phones, making physician referrals and patient appointments.

Administers surveys to assess pt. satisfaction via email and/or telephone calls.

Provides intelligence to team regarding the needs of the patient via placement interactions.

Maintains open communication with office managers and front office staff.

ESSENTIAL FUNCTIONS

Physician Referral/Patient Appointments

Special Events Registration

Physician/Office Staff Inquiries

Support Group Calls

Miscellaneous Routing Calls



The CareFinder rep will also be responsible for:

Sending outbound materials generated by CareFinder calls.

Sending outbound materials generated by Public Affairs and

Marketing.

In addition, the CareFinder Rep:

Will attend and participate in Newton-Wellesley Community events.

PHYSICAL REQUIREMENTS:

Constantly sitting,typing and reaching in lateral position.



PHYSICAL ENVIRONMENT:

Generally pleasant working environment with little or no distractions or unpleasant elements.



QUALIFICATIONS:



Associate degree or equivalent work experience in marketing related field.

Outstanding interpersonal, customer service and telephone skills.

Good judgement and problem solving skills.

Confidentiality and descretion a must.

Telemarketing experience preferred.