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POST DATE 8/12/2016
END DATE 3/29/2017

Massachusetts General Hospital(MGH) Boston, MA

Boston, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree



As a direct report to the Associate Chief of Pharmacy, Informatics, the Clinical Applications Analyst is responsible for the development and use of technology and automation used in providing patients with optimum pharmaceutical care. The Clinical Application Analyst acts as a liaison with technology vendors, the IS department and other departments, as required. In addition, this position carries reporting and revenue responsibilities which include assisting the hospitals Budget, Revenue and Compliance departments. This role requires technical excellence, clinical know-how and organizational acumen. Qualified candidates will have the analytical skill to discern variances in big data and the judgment to escalate the problems those variances signify, primarily to directors outside pharmacy.


Works to ensure the timely and safe implementation of new applications and upgrades.

Recognizes, communicates, and escalates concerns in a timely manner.

Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks related to software and hardware upgrades.

Works to resolve application issues by collaborating with users, vendors and other departments

Maintains pharmacy information systems and databases for safe and effective daily operations

Recommends potential system changes to enhance system effectiveness based on department and hospital needs

Communicates on a regular basis with the Associate Chief of Pharmacy, Informatics regarding updates on projects, timelines and issues and provides suggestions and recommendations to improve systems

Assists in the development of policies and procedures for pharmacy technology and automation, including downtime procedures.

Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.

Assists in the training of staff for all computer systems and automation.

Ensures that applications are current, accurate, responsive, confidential and meet all applicable regulatory standards.

Develops and assists in the building of reports from all pharmacy systems using relational database tools, such

as Crystal Reports

Assists with pharmacy billing reconciliation

Assists with expense analysis and budget creation/planning as well as revenue analysis/tracking

Represents the pharmacy on interdisciplinary hospital committees.

Maintains configuration settings in all pharmacy systems


Knowledge of contemporary hospital pharmacy systemsEpic and Omnicell preferred

Knowledge of applicable state and federal laws and regulations

Knowledge of purchasing and inventory systems

Knowledge of bar coding technology

Knowledge of Crystal Reports

Knowledge of PC applications

Effective interpersonal and communication skills

Attention to detail

Ability to meet deadlines

Ability to work independently and prioritize multiple tasks.

Ability to understand pharmacy processes and read, analyze and interpret pharmacy system data.

Ability to generate queries to retrieve precise information for Pharmacy personnel

Ability to effectively present information and respond to questions from groups of managers and/or clients.

Ability to define problems, collect data, establish facts and draw valid conclusions.

Excellent verbal and written communications skills: Clinical Applications Analyst has regular interaction with pharmacy leadership, physicians, nurse managers, IT leaders and analysts, and Partners accounting managers and analysts


Must be able to lift up to 20 lbs.

Must be able to sit for extended periods of time


Education: Bachelors Degree in Computer Science, Information Systems, or Healthcare related field. Equivalent work experience in excess of 5 years may be considered.

5-7 years of hospital pharmacy experience

Strong knowledge of hospital pharmacy work flows

Experience with Health Information Systems and their application in clinical pharmacy and revenue management

Experience with Epic Willow and Epic Willow Inventory preferred

Reporting experience with business intelligence tools, Crystal Reports preferred.

Excellent interpersonal skills, strong oral and written communication skills, attention to detail. Procedural and issue resolution documentation are important requirements of this role.

Ability to communicate well with people at all levels of a large organizationhospital, corporate departments and outside vendors.

Ability to prioritize and handle multiple tasks in a demanding work environment

Ability to work independently and on a team.

Ability to be flexible, versatile and adaptable in day to day activities. This may occasionally involve the requirement to work outside normal business hours to meet the needs of the clinical operations, may include on-call coverage as business needs dictate.

Must have experience in developing and integrating business processes.

Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.