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POST DATE 9/8/2016
END DATE 12/13/2016
8:00 AM - 4:30 PM, MONDAY - FRIDAY
FULL TIME BENEFITED
The Office Coordinator demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Keeping Our Promise of Caring. This individual is responsible for the professional revenue cycle within the specialty, stay current on coding and insurance billing requirements, monitors, directs and oversees specialty office daily activities and maintains strict patient confidentiality and adheres to policies and procedures. Performs other duties as assigned.
Responsible for supervision of duties of Practice but not limited to: patient scheduling, excellent execution of all front-end physician/surgeon office functions, staff hiring, training and mentoring, corrective action and employee development, evaluations. Ensures appropriate employee scheduling, coordinating coverage for vacation, medical leaves, jury duty, etc. Responsible for the development, reporting and monitoring of staff productivity/efficiency and quality metrics to Director of Practice Management. Lead by example. Build effective working relationships and fosters a spirit of teamwork within work unit.
Process accounts payable and reporting of inconsistencies to Finance or Manager of Practice Management. Manages cost effective department budget. Exemplifies financial stewardship by effectively and efficiently managing financial resources to achieve desired outcomes. Ensures accurate reporting of employees time for payroll. Orders supplies within budget constraints. Assist in the establishment of department budget.
Strong working knowledge with professional revenue cycle within specialty. Reviews and maintains the superbill/charge slip for accuracy of office and procedure codes necessary to properly reflect services provided. Enters hospital diagnostic and procedure codes, including billing modifiers/hospital blocks/authorization, into system for billing purposes in a manner that properly reflects third-party carrier billing requirements. Works collaboratively with Central Billing Office in problem solving but not limited to revenue cycle and third party payer requirements. Knowledge of credentialing physician with third party payer and other healthcare organizations.
Continually monitors, identifies and/or recommends ways in which departmental tasks/process may be streamlined to gain efficiency. Assist Manager in developing, enhancing and updating policies and procedures. Participates in staff meetings, in-service programs and continuing education activities as necessary.
Strong working knowledge of existing software system and maintains current with upgrades of such systems. Proficient with PC and spreadsheet applications, electronic billing, build of scheduling templates and health record but not limited to Lotus Notes or other e-mail/calendar applications, Excel, Microsoft word. Strong written/oral communication and decision making skills. Develops and maintains smooth and effective relationships with ancillary departments within Covenant HealthCare, off site clinics (if applicable) and other healthcare organizations.
Under the guidance of Director, demonstrates maintains all OSHA, MIOSHA, HFAP, Corporate Compliance regulations and legal issues. Functions with an awareness of safety issues. Demonstrates and maintains confidentiality
Contributes to physician practice success targets for customer/patient satisfaction and net operating margin
Demonstrates and delivers superior customer service at all times. Greets and services patients and visitors in a courteous, professional manner. Ensures that customer needs are addressed and expectations are met and/or exceeded.
Associates degree in Nursing, Business or Health Administration required. Bachelor s degree preferred.
Successful completion of medical terminology.
Certified Professional Coder preferred.
Minimum of two years recent (within 5 years) supervisory and/or leadership experience in a physician practice or specialty office.
Strong working knowledge of and ability to practically apply medical terminology, CPT-4, HCPCS and ICD-9-CM coding.
Working knowledge of Covenant HealthCare and MSO policies and procedures.
Knowledge regulatory agencies standards.
Excellent written/oral communication, interpersonal and leadership skills.
Computer-based office practice management experience required.
Excellent computer and typing skills.
Proven ability to deal positively with physician and staff to motivate and resolve problems effectively.
Ability to maintain confidential information.