CRM Guest Experience Product Owner

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Atlanta, GA

Atlanta, GA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Description:

* Why work for IHG?
* We are a leading global Hotel/Hospitality organization with lots of room to grow, an excellent culture and very attractive benefits\. IHG offers the world's largest hotel loyalty rewards program\. With over 4,700 hotels in nearly 100 countries and a portfolio with 9 preferred brands, we're able to accommodate all of the needs of our guests\. IHG Americas Regional Corporate Office is centrally located at the beautiful Ravinia Complex just outside Atlanta s Perimeter \(I\-285\), offering a convenient commute from all areas of Metro Atlanta\. In addition to being easily accessible from all major highways, the complex provides a free shuttle service between the office, the nearby Perimeter Mall and MARTA train station for alternative commuting options during business hours\. Our office complex offers many amenities and personal conveniences, including and on\-site dry cleaner, private health club, wellness center and restaurants\.*
* Job Summary \(Role Summary\)
* The Product Owner is a critical role at InterContinental Hotels Group and will have overall implementation accountability for the successful development of IHG s Web Products key, prioritized products\. Working closely with stakeholders, a Product Manager, Scrum Master and the web development team, the Product Owner must have an excellent grasp of business strategy and be able to use that knowledge to make rapid, tactical decisions\. The role will elicit requirements and aggregate input from stakeholders and others, construct user stories and acceptance criteria, prioritize stories according to their business value and technical effort, maintain and communicate the backlog for specific products and projects, participate in all scrum meetings, and accept or reject the user stories based on the delivery team s output\. The Product Owner will also help prioritize release scope and dates, and monitor and report on progress\. The Product Owner would be a hybrid:
someone who is able to look outward, understanding the end customer s needs, and someone who looks inward, managing the value stream that transforms the stakeholders needs into software ready to be used by the end customer\. Possessing the innate ability to navigate IHG s large organization, the Product Owner will manage stakeholders who are not only customers, but who also provide operational support, development functions\. The Product Owner must have the ability to set and manage priorities judiciously\.*
* The Web Products Product Owner is responsible for:

* Establishing a clear vision and Release Plan for the product\(s\)\. Define, prioritize, and clarify requirements; work with others to understand use cases, features, business and technical domain rules and overall product goals\. Build and groom product backlog\(s\)\. Create and groom short\-, medium\-, and long\-term product roadmaps\. Collaborate with the Scrum Master to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives\. Accepting or rejecting the delivery team s work results; ensuring development decisions stay aligned with business needs, and any issues that arise are addressed as quickly as possible\. Provides day\-to\-day tactical objectives, and provides quick, JIT decisions to system level questions and defect triage\. Working with the project manager, product manager, and/or project sponsor to ensure proficient knowledge of product s vision and project s scope\. Eliciting business/solution needs using varying methods to translate into user stories with specific, measureable, attainable, realizable and testable acceptance criteria\. Identifying ways to assist product management in product planning through user story development and analysis\. Propose new product features and updates\. Ensure product development budgets are spent in a way that maximizes IHG s return on investment while minimizing business risk\. Work with product management to determine the profitability of each product feature based on the cost to develop versus the forecast revenue\.*
* Qualifications
* Education
* Bachelor s or Master s Degree in relevant field of work or an equivalent combination of education and work related experience\.*
* Experience
* 5 years of experience with ecommerce and/or web\-development solutions\. Has worked with multiple software development lifecycle methodologies, including Scrum\. Worked as a business analyst and/or product manager, and had some exposure to project management\. Must demonstrated proficiency in customer\-focused organizations or hotel management\.*
* Technical Skills and Knowledge
* Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders \(such as customers, product management, and delivery team\) Facilitation skills, to elicit business, user needs and all technology delivery needs Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high\-level information into details, abstract up from low\-level information to a more general understanding, distinguish presented user requests from the underlying true needs and distinguish solution ideas from requirements Interviewing and listening skills, to talk with individuals and groups about their needs and ask the right questions to surface essential requirements information Writing skills, to communicate information effectively to stakeholders, managers, and delivery teams Strong knowledge of business analysis, project management, and product management concepts desired, along with an understanding of how enterprise software products are positioned and developed Observational skills, to validate data obtained via other techniques and expose new areas for elicitation \-\{PS\.\.0\}\- Organizationalskills, to work with the vast array of information gathered during elicitationand analysis and to cope with rapidly changing information \-\{PS\.\.1\}\- Application\(IHG web \) domain knowledge beneficial; yet, not a must\-have \-\{PS\.\.2\}\- Modelingskills, to represent business needs/information in graphical forms that augmenttextual representations in natural language \-\{PS\.\.3\}\- Ableto understand the technical architecture of existing systems andcomponents so that business needs can be translated via user stories fordevelopment*
* Other Information \-
* Majority of work is performed in a normal office environment\. Some travel required as needed \(generally less than 10%\)\. You must meet the legal requirements to work in this country \(delete as appropriate\) Relocation support may be provided \(delete as appropriate\) In return we'll give you a competitive financial and benefits package which includes healthcare and dental coverage, disability and life insurance, and a matched 401\(k\) program
* \.
* Hotel discounts worldwide are available as well as the chance to work with a great team of people\. Most importantly, we'll give you the room to be yourself\. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG by clicking 'Apply Online'\. IHG is an equal opportunity employer:
Minorities / Females / Disabled / Veterans*
* Job:

* _E\-Commerce_*
* Location:

* _GA\-Atlanta_*
* Requisition ID:

* _R123743_ .