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CSI-Customer Service Inbound Representative

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POST DATE 8/19/2016
END DATE 10/12/2016

Cardionet Inc. Malvern, PA

Malvern, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



Full-Time Customer Service Representative- Inbound

To delight Customers by handling each incoming call effectively with minimal transferring.

Reports to: Customer Service Supervisor

Shift Available:

Tuesday-Saturday 2PM-11PM


* Answer all incoming customer calls promptly and manage them effectively and efficiently.

* Handle troubleshooting calls using Troubleshooting Guide.

* Handle cancellation and early discharge calls from practices/patients, confirm d/c order, follow appropriate procedures.

* Order Monitoring Supplies and/or Device Replacements as necessary.

* Handle baseline calls from agency personnel to confirm receipt of baseline and to verify patient demographics.

* Sell CardioNet, as needed, to decrease cancellations and early discharges.

* Educate patients over the telephone and assist them in activating their monitors and sending baselines.

* Facilitate kit delivery with appropriate supplies.

* Document Billing/Insurance information in systems.

* Document all correspondences.

* Document all calls.

* Handle Emails/VM s as assigned

* Demonstrate empathy and decrease customer tension

* Communicate with physician offices and Account Executives, as needed, regarding patients starting service.

* Maintain Quality Expectations

* Other duties as assigned


* High School Diploma or equivalent required; Bachelor's Degree is preferred

* Computer skills are required including proficiency in Windows-based applications and MS Office - Excel, Word and Outlook using multiple platforms

* Experience in healthcare a plus; must be detail oriented, have excellent customer service and communication skills

* Experience in a fast-paced, high call volume, office or call center environment and familiarity with being evaluated based on quality and quantity of calls - highly preferred

* Self starter, demonstrates initiative and flexibility in a fast paced environment

* Being a team player, following through on tasks, problem-solving, and multi-tasking are required skills

* Patience, professionalism, excellent phone etiquette, and technical skills (can explain technology to people of all ages and skill levels) - required

* Teaching experience helpful


CardioNet BioTelemetry Healthcare