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CSR/Shipping-Receiving Clerk

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POST DATE 9/7/2016
END DATE 10/14/2016

UTi Worldwide Inc. Laurens, SC

Company
UTi Worldwide Inc.
Job Classification
Full Time
Company Ref #
WAR-16-00068
AJE Ref #
576110702
Location
Laurens, SC
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

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Description

SUMMARY

CSR/Shipping-Receiving Clerk carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. The handling of customer orders in the manner, which adheres to company procedures, is an important responsibility. Other responsibilities include phone duties, greeting visitors, scheduling, and other clerical duties as directed by the Transportation Manager.



ESSENTIAL DUTIES AND RESPONSIBILITIES

Assure proper invoicing of accounts by verifying pick-list and creating Bill of Lading. Maintain pickup record for all shipments both LTL and Truckload. Ensure correct carrier is picking up loads. Notify carriers of all loads ready for pickup to ensure on time delivery.

Maintain a good working relationship with customers by responding to all inquires and complaints concerning invoicing, shipments, and availability of all loads. Help in the resolution of customer complaints, or concerns. Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding order status.

Greet and assist truckers with the timely and efficient pick up of all outbound loads. Confirm the identification of all drivers and ensure all documents are completed accurately in the pickup of all trailers.

Ensure the accuracy of all shipping documents. Gather and maintain all data and records relative to shipping activities. Assure that packing lists match picking documents. Assist in resolving any discrepancies. Notify Transportation Manager if customer procedures are requested.

Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operates various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office. Effectively correspond with customers as required.

Assist Transportation Manager in gathering and preparing of all necessary reports. Assist with the updating of the local trailer pool. Contact carriers of any shortages or damage of equipment. Communicate with carriers when changes occur with the schedule loading or sequencing of equipment

Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquires. Direct visitors to appropriate department.



Other Duties

Other duties or responsibilities as requested by Management.



SUPERVISORY RESPONSIBILITIES

None.



MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High School diploma or GED

General office experience



SKILLS, KNOWLEDGE AND ABILITIES

General office experience, including telephone techniques and computer skills, in a customer service environment is required. Effective communication skills and proficiency in operating office machines are necessary. Microsoft Office and computer experience a must.



Computer Skills

Microsoft Office, GEODE preferred



Mathematical Skills

Intermediate



Certificates, Licenses, Registrations or Professional Designations

None.



PREFERRED QUALIFICATIONS

Work experience in a logistics/distribution or relevant environment a plus

1-2 years experience preferred



PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to manipulate objects and keyboard; reach with hands and arms; sit, stand, stoop, walk, talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.



WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.



The duties of this job are performed in a working distribution center that is not temperature controlled.



The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



OTHER INFORMATION

None

Position Requirements


Close Date


EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category
Warehouse Operations

Post Internal Days
5

Number of Openings
1

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