CSR/ Switchboard Operator - Interviews start Sep. 26th
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Upcoming need for Switchboard Operators/CSR?s in a high volume call center environment during benefit enrollment season. Good oral and written communication skills, previous customer service experience, excellent attendance and drive will be keys to success in this well-known national organization. As a Switchboard Operator you will be responsible for answering high volume inbound calls, gathering and entering information into a system database, and then transferring customer to speak with a licensed insurance rep. In person interviews will be scheduled for the week of Sep. 26th-29th!! Apply for this great position as a Switchboard Operator/CSR today with current resume!
Cincinnati, OH 45206
Pay: $13.25 an hour
4 month contract: expected to start work 10/17/2016 to 02/03/2017 during open enrollment season
MAJOR JOB DUTIES AND RESPONSIBILITIES:
? Rep will answer inbound calls, disposition the calls, input demographic information into SalesForce when applicable, and the transfer the call to the appropriate department and/or advise caller whom they need to call.
? Primary duties may include, but are not limited to: Identifies problem, troubleshoots, and provides advice to assist callers. Understand how to direct the calls to the appropriate area.
? Requires a high school diploma, three or more years related customer service experience, or any combination of education and experience.
Proficient analytical, communication and vocational skills required. Verbal communication, data entry, windows based program navigation and use. MUST be able to type 30 WPM to be considered.
8 hour shifts between the hours of 9 AM and 9 PM Monday - Friday. Some OT may be available. There will be a few Saturdays and Sundays required due to Open Enrollment
**Background check required upon offer** We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.