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CUSTOMER SERVICE AGENT

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POST DATE 8/11/2016
END DATE 1/18/2017

Northwest Savings Bank Erie, PA

Company
Northwest Savings Bank
Job Classification
Full Time
Company Ref #
16-0430
Location
Erie, PA
Job Type
Regular
AJE Ref #
575849447

JOB DESCRIPTION

This position is responsible for:

Providing the customer quality support in response to a need presented or identified during your interaction with them.
You will serve the customer's need through telephone, Internet e-mail correspondence and customer chat support.
You will also be the subject expert to provide support to your fellow employees.

Must have excellent, professional listening and communication skills
Be dependable
Uphold customer confidentiality
Strong computer skills
Comply with bank policy, procedures and government regulations
Comfortable selling and cross-selling bank products and services
Available to work varying hours including Saturdays