CUSTOMER SERVICE REPRESENTATIVE JOB IN HARRISBURG, PA

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POST DATE 9/15/2016
END DATE 10/30/2016

Modis Harrisburg, PA

Company
Modis
Job Classification
Full Time
Company Ref #
23180885.21601022
AJE Ref #
576183607
Location
Harrisburg, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span B CUSTOMER SERVICE REPRESENTATIVE  JOB IN HARRISBURG, PA /B br   br A top multinational Professional Services Provider is looking to fill a B Customer Service Representative Job /B in B Harrisburg, PA /B . br   br B LOCATION: Harrisburg, PA /B br B Zip Code: 17110 /B br B   /B br B MAIN REQUIREMENTS /B br • High School Diploma br • 1 to 3 years of experience in a call center br • Life insurance experience is preferred br • Job longevity is preferred br   br B MAIN RESPONSIBILITIES /B br • This is not a sales position but will be an inbound call center for insurance br • Responds to basic, multiple customer inquiries and requests. br • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. br • Researches customer inquiries and responds to appropriate parties in a timely manner. br • Records calls, processes requests and updates account history with results of inquiry to include proper documentation. br • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. br • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. br • Interfaces with team personnel, management and customers in reference to customer service issues. br • Prepares, reviews, and submits client reports on a weekly basis to ensure data integrity to management. br • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. br • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. br   br Is this job tailored just for you?  Our client is ready to begin interviewing for this B Customer Service Representative /B position in B Harrisburg, PA /B , so please upload your most recent resume and apply today! br   br   br   br   br /span